Recordings and transcripts are not available on interaction record

Savleen1
Tera Contributor

‎12-04-2023 02:47 AM

Hello All, 

 

I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record. 

 

The recording is not getting generated at all. It is always as shown below. 

Savleen1_0-1701680646882.png

 

This is on the UTAH release. Any idea what could be the issue here. 

 

Thanks in advance 

Savleen1_1-1701680646148.png

 

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Arun111
ServiceNow Employee
ServiceNow Employee

‎03-26-2024 03:10 PM

Hi @Savleen1 
Depending on the version of the app installed, you will be able to see the attachments on the phone log (sn_openframe_phone_log.list). There is a related list on Interaction called Interaction Related Records, and when this related list is added, you can see the entry of the phone logs with the attachments here too.


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Thanks!

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