in scheduled jobs we have a field called run in which we have choices like Daily, monthly,weekly, and like that I have to create a choice field like Half-yearly. if the user click on these buttons (Half-yearly) it should calculate from the day of se...
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?
Could someone offer additional insights into the types of application record data commonly imported during a CSM data migration? (Accounts ,Knowledge etc )Your input is greatly appreciated. Thank you in advance!
When were the data lookup and record matching feature enables
Hi,I have been plugging away adding variables with multiple choice answers building a branching question service catalog item. I have successfully added a variable set, variables and a few Catalog UI Policies.Picked it up today to continue and now ...
Hi All, Greetings, Can you help me to find the solution in below issue on a custom table extending CSM base table.I have a knowledge base "ayz123" the articles of this KB has Group Ownership field set, so as per system only the member of that group ...
Hi every one,In CSM i have a Account and in side that record having contact ,if a field value in account has changed ,then automatically I need to add or remove the role.
Hello, Link to "Instance Help" doesn't work in the email I received that my PDI plugin activation failed.So I hope I can get help anyway. My personal dev instance dev199886 tried to activate the CSM plugin and failed. I'd like some assistance with th...
Hi Folks, I am facing an issue while tagging Task SLAs to 2 different assignment groups in a case. This is how i configured 2 SLA definitions with just Group change in the start condition and set start to is Assigned on (Lets just consider start con...
Hi All, I have created a new configurable workspace, I have a requirement to open configurable workspace in new window whenever I click on the Workspace dropdown where we have all the workspace listed I need my workspace to open in new window when I ...
Hi all, The requirement is to make the Playbook option visible first in the Configurable Workspace and should made hidden or read-only when the case state is "Resolved or "Closed". Please find the screenshot below: Thanks & Regards,Sreesh Surendran...
I was trying to create a new record menu for my CSM Configurable workspace, but when I try to choose the workspace setting only Agent Workspace is showing. How do I add workspaces to the workspaces setting or to the All workspaces table?
Hi there, Wondering if there's a way to add a URL to an IMAGE file within a Survey Notification? I've added the image to the notification, selected the image, and then selected the link button with in the HTML bar... but does not seem to allow thi...
We are creating the cases through "Proactive monitoring" And there are multiple alerts attached to the single case, Every time when the alert gets cleared the case is getting resolved it is triggering email notification to customer and when the alert...
