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Resolved! Field styles are not working on form but its working on list view

Hello, I have one field on form and I want to show it in red colour when the record is in-active.I have added styles in configure styles but its working only in list view not on form..can anyone suggest whats wrong here.. Table :xyz Field name : Name...

lucky6 by Tera Contributor
  • 2633 Views
  • 5 replies
  • 3 helpfuls

How do I update the Work notes field label in CSM workspace?

I'm interested in updating the label of the "Work notes (Private)" box in the Compose panel of the configurable workspace activity stream to "Work notes (Internal Listeners)", because some users are confused about who the audience is. I tried followi...

emcmanis_0-1702585598720.png emcmanis_1-1702585994704.png
emcmanis by Tera Contributor
  • 722 Views
  • 1 replies
  • 0 helpfuls

Auto assignment

we need to create UI action when engineer click the button what are the open cases assigned to his name , his name is removed from from all open cases.

Resolved! Set Due Date to a few days before catalog Variable Date

Hello, I am looking to add some logic to a Catalog item and am needing to set a Catalog Tasks due date to 5 days prior to a variable date.On the catalog item, users are populating a "Go Live Date",  go_live_date, and after submission I would like a c...

Auto assignment

I should be able to move the active/WIP cases to a common/WIP queue once the engineer logs off for the day so that the WIP cases are picked up by another engineer who has joined the next shift

Resolved! How to export a choice list field's values?

I am in need of providing the list of choices for a choice list field, in Excel for subsequent import to a different system.  The 'export' option is not available from a column header when I view the field's choices.  Is there a way to export the val...

maryellc by Tera Expert
  • 1864 Views
  • 4 replies
  • 2 helpfuls

「csm」question of function

helloi want to make a function in service portal's page.for example,at the right of the picture user can search keyword or date in a blank.i want to know that if the function that users can search in history of comment by using date or keyword can be...