My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...
In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...
Hello,For external users csm portal header and menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
Hello all, Some of our users want to be able to add other users to the watch list of their Cases. Currently the Service Desk has to do it for them and I'd like them to self serve. I've built a trial Widget which allows the addition and removal of us...
Good morning community service now.I would like to ask a question.Could you tell me if there is currently a servicenowon module or plugin where I can use gantt charts in servicenow reports.I have a request that asks for the use of Gantt charts in Rep...
Hi, By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, w...
Good afternoon servicenow community.I need support.I have a UI page table where it has several project profiles and within them I have a Gantt Chart that is displayed according to the chosen project.All of this is in Project Workbemech.I would like t...
HI Team, I have a flow which is migrated to test system but its not getting triggered even though condition is met however it does get triggered when we test it by clicking on test button.The flow is auto working in Dev.Can you assist?
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi Team, How to add hyperlinks under the flow designer catalog task description. Example: This is a 'general' request - did the requestor choose the right item?If the requestor submitted this using a general form and a catalog item exists in Pathfind...
Hi!I'm struggling to troubleshoot this, hopeful someone can point me in the right direction.When a case has been updated the assignee gets an email including ${comments_and_work_notes}.It works fine if the case has been updated via the portal but ema...
I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Hey, I am pretty new to CSM. I noticed there was an issue of my Close Dialog only appearing when Chat is selected as my type on my form. This only happens when I exit out the record. Any idea to where I can fix this one small issue? I want the Close ...
