Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
Hello all, I hope you're doing well! We have a requirement to create a 'My Account Team' page in the CSM Portal where customers can view their account details and contacts. I've created a custom widget for this purpose, but it's not functioning as ex...
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...
a value of false is displayed next to table name in the Form view
when select Account in case form primary contact is auto populated and based on that primary contact primary contact email and phone number is auto populated .how achieve.
Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace. We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...
HI All, I have a requirement that , In record producer I have created 2 custom variables1)What's not working2)We need little more information about issue In first variable , created few of the categories So now based on that categories in second va...
The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...
ENG:I have created a widget on the CSM portal that utilizes "sn record pickers" pointing to the "sys_choice" table. However, users with the "snc-external" role do not have access to the "Sys choice" table. We have considered adding read-only ACLs to ...
portal
Hi all, first post so be gentle (please)We are starting to explore the OOB PA and what it provides us for Case Management. From the outset, we can see that 'Open Cases' is configured to include those that are in a resolved state. This follows through...
Hi guys. I want to display the value obtained from the record producer in the email notification.Is there any way? Thank you.
I have an UI action in Case [parent] table which is being inherited to the child tables called Open Case.Under case, we have two child tables. The second table was created easily.Thing is, the Open Case Action is working fine for the first child tabl...
