Hello, I would like to leverage Playbooks for CSM Contact onboarding but I can't figure out the best way to add the Playbook to the Employee Center, the idea would be an Internal User would first submit the Record Producer to Onboard a new Account an...
Hello all. I have a requirement to create an UI action that will trigger the creation of a PDF Report for that particular issue after it gets resolved. Fields that will be included in that PDF report should be set in system property. Font, font color...
We have a requirement to allow an account's primary contact to be able to Inactivate/Activivate other contacts in the account. We added an ACL on customer_contact.active that allows the primary contact to change the Active field. This works, and the...
We have the Service bridge setup between two instances and the connection is successful. We have the provider table as 'Case' and customer table as 'Incident'. Based on the trigger condition, the remote task gets created successfully too. Issue: The ...
Hello everyone, I added a Related Party User to a case according to ServiceNow Product Documentation: Adding related parties to a case - but unfortunately they still can't see the case in the CSM Portal. The Contact I have added here (Knut Test) has...
Hi Team, We have a customer_account record and we have a related list contact Relationship.Now the requirement is if we made any change to the any of the fields in contact relationship, it should audit the same to the audit history of account record,...
Dear Community,I'm currently trying to solve a customer need, that requires simple lists on a landing page to update automatically, or somehow trigger an update on all lists in one action.Do you have any ideas on how i get these lists to automaticall...
In order management how to create model category in product model.
I have two duration fields and i want to add the values in those two duration fields and then display the result in hours. How can i achieve it?
Hi Team, I am having a wierd issue where in if I post a comment on RITM as 'hi' then it is not flowing to catalog task. Again if I post any thing other than 'hi' the RITM is cascading the comments to catalog task as expected. Can someone please assis...
What is the difference between users and contacts? I have a list of contacts which i thought where part of the user list, when I try to create new users it's creating duplicates.
Is there a way with a free developer instance to make a public form? When I mean public form I mean like google form level of accessibility where I can send someone a link and they can fill out the form. For example, can I make my record producer be ...
I need to have all users that have the snc_external role to be redirected to the /cp. I am including my spEntryPage script. All users are still being redirected, regardless of role to the SOW. Is there something wrong with my script? /** * * Servic...
Hello. All How to Securely Passing User ID and Password in RE...
I have a use case where on certain forms I need to require users to include a heading for lack of a better term in this forum. Using scripts I am able to do this when the form is saved without issues, but if the Post button is clicked it bypasses th...