Relationships Among Installed Base Items, Installed Products, and Sold Products

[e2787]

Hi Folks:

Would greatly appreciate a few more details on the purpose and relationships between installed base items, sold product, and installed product.  Why, for example do we need installed product?  Could installed base item instead just reference sold product directly?  What is the difference between a sold product and an installed product?

I have read the blog post on installed base from about 2 years ago and the New York documentation.  I am looking for a little more detail.

Many thanks.

[David Banghart]

As a company that has both CSM and ITSM with some customers familiar with Configuration items (CI), where do CI's fit in above?

[emir]

Perhaps this CSDM/CSM write up helps @David Banghart. 

Install Base Item has a mandatory reference to a CI which should be an Application Service.

[Roman27]

The install base item is the equivalent of the ITSM CI on the CSM side. This is created if the CSM agent or CSM contact/consumer needs to interact with it.