Reopen cases in CSM

[Community Alums]

Hi,

Is there an option to re-open a closed case in Customer Service?

Please let me know

Thank you

[Ankur Bawiskar]

Hi,

Out of the box I believe users cannot re-open since I was not able to find any such UI action.

You can try to see the functionality of incident and use it as per your requirement.

Regards
Ankur

[Pradeep Sharma]

Hi Angel - Please refer below link for reference and follow same approach for case table.

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/incident-management/conc...