Reopen cases in CSM
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‎11-13-2020 08:06 AM
Hi,
Is there an option to re-open a closed case in Customer Service?
Please let me know
Thank you
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Customer Service Management
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‎11-13-2020 08:21 AM
Hi,
Out of the box I believe users cannot re-open since I was not able to find any such UI action.
You can try to see the functionality of incident and use it as per your requirement.
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎11-13-2020 07:24 PM
Hi Angel - Please refer below link for reference and follow same approach for case table.