reply emails shall be copied to associated child cases and incidents.

[kalakaramad_20]

I have a requirement that when the client replies to some cases from the email method the reply email must be copied to associated incident.

The same content email received must be copied to the incident also. Can anyone help ?
Thanks in advance.

[Amit Pandey]

Hi @kalakaramad_20 

Where is the incident number in this email? I can only see the case number.

Regards,

Amit

[kalakaramad_20]

actually i want to copy the reply emails from case table to the incident table, there is a reference  field namely incident on the case table which is kinda child.

[kalakaramad_20]

Please help.

[kalakaramad_20]

kindly help on this.

[Mark Manders]

Just make sure the content of the email is in the comments/worknotes of the case and copy them from the case to the incident.