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CSM Workspace - Save & Exit UI Action

Hi I have been asked t add a "Save * Exit" ui action to the case form in the CSM workspace as there is not one OOB. Having made copy of an existing save & exit ui action and made it a form button for the workspace it appears fine, it saves the data o...

Richard T by Kilo Guru
  • 818 Views
  • 3 replies
  • 2 helpfuls

Why is my Case table not extensible?

Hi SN Community, I have a client which is looking to extend the Case (sn_customerservice_case) table using the Case Types plugin, but I noticed that the Case table is not defaulting as extensible. Now, I can always update the table myself and extend ...

Resolved! How can we access or view case responses if we closed the case? We have tried several options, like defaulting the case status back to Ready when a response was provided but this just caused our case aging to grow and we were receiving just comments

How can we access or view case responses if we closed the case? We have tried several options, like defaulting the case status back to Ready when a response was provided but this just caused our case aging to grow and we were receiving just comments ...

task table access issue

In a case table we have Parent field From the service portal contact want to access the field. but when he clicks on parent from case table in the portal it is showing "No matches found"   Can you please help me for the same how to  resolve the iss...

find_real_file.png find_real_file.png

Resolved! How to check if a Case task has attachments

I have a Display business rule to flag the checkbox "u_has_attachments" on Case task table to check if the record has attachments, but this is not working in Customer service scope and getting an error "Function hasAttachments is not allowed in scope...

find_real_file.png
Nishant16 by Tera Expert
  • 3137 Views
  • 6 replies
  • 0 helpfuls

Admin role for the entire CSM application

Hello, Is there a way to give a user administrator rights for the entire CSM application? I could not find a specific CSM Admin role. Wanted to check if and how this can be achieved. Thanks,Sushant

Sushant13 by Tera Contributor
  • 798 Views
  • 2 replies
  • 0 helpfuls

KB Article Comments Widget Not Displaying

Hello, I have added the "KB Article Comment" widget to my page and it is not displaying at all. Any thoughts? Does it require another widget or a parameter to display?   When using the Page Designer, I dragged the widget over and it doesn't show up a...

How to pass data from one widget to another widget on spModal popup

I need to pass data from one widget to another widget, second widget display over spModal popup.   In widget 1 , below is the code for calling spModal and adding widget:   $scope.getdata = function(data){spModal.open({title: "Invoice Detail - #"+d...

Akhil1 by Tera Contributor
  • 703 Views
  • 1 replies
  • 0 helpfuls

how to change the position of the add attachment button for each item

Hi There is an add attachment button on the portal catalog item.I want to change the position of the add attachment button for each item. It's currently at the bottom of the screen, but for some catalog items I'd like to place it at the top. Please t...

HS7 by Giga Guru
  • 659 Views
  • 2 replies
  • 0 helpfuls