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Create new sla for catalog

Hi All, I want to create new sla for catalogs,please help how to create SLA.   Regards, Naga

Naga13 by Tera Contributor
  • 833 Views
  • 4 replies
  • 3 helpfuls

How to set existing form view in Agent Workspace?

Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.

Mahesh44 by Kilo Expert
  • 976 Views
  • 9 replies
  • 0 helpfuls

Agent Workspace, want to display compose section

Hey,  I want to have the Compose section automatically always be displayed when opening a new ticket. So I dont have to change this manually each time I open a ticket (see the red arrow)   I suspect that this might be possible by changing User Prefer...

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Configuring Manager Workspace

Changing Manager Workspace (WFO) Where/how can I change the Manager Workspace (WFO) for Amy Jones? I have tried following the steps that we use for editing Agent Workspace but I cannot see any options (App Shells) for Manager Workspace. I am trying t...

Adi Sarda1 by ServiceNow Employee
  • 1436 Views
  • 7 replies
  • 0 helpfuls

Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they au

Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...

Resolved! About the size of attached files

I would appreciate it if you could tell me about the attachment size for development instances.I'm trying to verify how to manage queries in a case table for a development instance.I would like to ask the following questions about the file size of at...

namiki by Tera Contributor
  • 811 Views
  • 1 replies
  • 1 helpfuls

License model for CSM Application

We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...

One or more of your custom applications is not mapped to subscriptions. Go to Subscription Management to map your applications to your purchased subscriptions

I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...

Ray Mason by Tera Contributor
  • 2361 Views
  • 1 replies
  • 3 helpfuls

Mobile Agent licence type

HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...

seba by Tera Contributor
  • 1208 Views
  • 2 replies
  • 0 helpfuls