Hello @Robbie Maybe you can help me, newb to scripting. I'm trying to make the cause notes of the case form to be mandatory
below is my code;
function onSubmit() {
var submitAction = g_form.getActionName();
//If "Close Case" or "Propose Solution" actions are triggered
// Add check for account QRO
var account = g_form.getValue("account");
//alert('This is Company Field Value: ' + account);
// Only apply the script if the account is QRO
if (account === "3115ed14878c52100caced370cbb3565") {
// If "Close Case" or "Propose Solution" actions are triggered
if (submitAction == "close" || submitAction == "proposeSolution") {
if (submitAction == "close" && g_form.hasField("closed_by"))
g_form.setValue("closed_by", g_user.userID, g_user.userName);
if (submitAction == "proposeSolution" && g_form.hasField("resolved_by"))
g_form.setValue("resolved_by", g_user.userID, g_user.userName);
//Validate if Cause Notes are populated
if (g_form.hasField("cause") && g_form.getValue("cause") == "") {
if (submitAction == "proposeSolution") {
g_form.addErrorMessage(
getMessage("To propose a solution, you must put a cause notes"),
);
} else {
g_form.addErrorMessage(
getMessage(
"To close a case, you must select a resolution code and add resolution notes.",
),
);
}
if (typeof g_tabs2Sections !== "undefined") {
var tabIndex = g_tabs2Sections.findTabIndex("cause");
if (tabIndex > -1) {
g_tabs2Sections.setActive(tabIndex); //checks if the findTabIndex() function found the 'cause' tab (i.e., if the index is valid, meaning it is greater than -1).
g_tabs2Sections.markTabMandatoryByField("cause"); // sets the tab mandatory
}
}
g_form.hideFieldMsg("cause");
if (g_form.getValue("cause") == "") {
g_form.showFieldMsg(
"cause",
getMessage("Cause notes are required."),
"error",
false,
);
}
return false;
}
}
}
}
however its not working.
though, its getting the account value.
what i did is i make a new On Submit client script based on the default one "Validate Resolution Information (Case)"
Also please see screenshot for reference.
