Creating multiple reports and emails

[marcelkroon]

Once per month a report is scheduled, but we get 7 times the outlook messages containing the same report.

I have admin right and I try to find the root cause of this problem, basically I want delete let's say 6 of these outlooks messages. I think somewhere you can check and change the report schedule settings. 

I have looked at documentation but I don't  see 1,2,3 the solution.

We are using the Washington DC version.

[Runjay Patel]

Hi @marcelkroon ,

how you have configured report schedule? If it is periodically then it may send if not then first find the root cause of trigger 7 times.

you can check in events table for history.

[Anurag Tripathi]

Check if there are multiple scheduled reports created? 

There might be more than one and all running once per month.

Can you add a screenshot

[marcelkroon]

 

It are the untitled reports which needs to be removed.

[Runjay Patel]

Hi @marcelkroon ,

You need to remove all except the one which has title of the export.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------