resolve a case that has an open case task

[ammar_k]

Hello, 

i have been trying to resolved a case by proposing a solution , but every time i got a message (invalide value on update ) 

could that be because the case has an open case task ? 
if not, what could be the problem ? 

thank you

[Ahmmed Ali]

Hello @ammar_k 

There could be a Business Rule on the table which is aborting the action. Try checking the BR where when to run is set as before and check if script contains the current.abortAction(true) statement.

Alternatively, you can try deactivating the before BRs on your table and try resolving the case. If that works, then you need to check each workflow script.

Thanks,

Ali

[Priyankagupta · Accepted solution]

Hello @ammar_k,

you can try to close the open case task and validate the same scenario and do check if there's any mandatory fields that are not filled in.

Thanks,

Priyanka

[Ankur Bawiskar]

@ammar_k 

Did you check any before update Business rule is stopping the update?

What debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.