Hi, I have created a scoped case type in standard UI and its working perfectly fine in standard ui. I want same case type to be available while creating case from agent workspace. content from doc site: "Customer service agents can use the case types...
Have an occasionally reported issue with inbound e-mail processing and updating cases, and was able to track down a specific example. In this case there has been back and forth communication with a client on a case. Some of the communication with t...
Hello, I want to create a UI Action and pass the value to UI Page processing page. I created UI Action and UI Page but able to get the parameters to processing script. UI Action UI Page Processing Script Please suggest the way to get the values to...
I accidentally deleted a test that I wrote in ATF. Is there a way, I can restore the test back. I used deleted_Records and searched for "*atf", but when tried to recover - I got error Error Message Syntax Error or Access Rule Violation detected by ...
why client script gets executed first than UI Policy?
I am looking to see if anyone has a quick way to log service requests as an agent and close. A specific example being for password resets. We want to be able to log these as service requests quickly without generating tasks. On reviewing how other bu...
Hi Developers, Can someone help me understand what is difference between case and incident ? or explain in brief about difference between CSM and ITSM like when to chose these options Thanks and Regards, Zakir
When I open my workspace using this link https://dev50047.service-now.com/now/workspace/agent/home My workspace was showing like error "You do not have permission to view this data. Contact your ServiceNow administrator for more information." please...
We have a case where a user who is sometime a Consumer and sometimes he acts as the customer. Can i use only the customer forms or is there a need to use the consumer tables too. If i go ahead and using on the Customer table what is that i will miss ...
What is the impact of making all "sys_users" "contacts"
I am using the reporting widget in our Service Portal to display several reports. I'd like to enable the ability to download or export these reports to PDF/PNG. Is there a way to do this with the OOTB widget?
Hi All, I wanted to hide the Annotation(Line separator) for some specific condition. I have written the below code in UI policy, but still getting the Line: In Execute if true: function onCondition() { my_annotation.style.display = 'block'; } The o...
Hi Team, Need an help to understand how to implement the below functionality. So the requirement is "to track how much time spent on a case by each assignment group or assigned to for a specific ticket'. Regards, Alok sahu
Hi Why: We want all customer interaction to happen through the related Case record.How: Business Rule on both the Incident and Case table (also tried on the task table, with same issue).Issue: The code works, but since it is generating a loop on the ...
Hi All, I am getting below error when an end user tries to query the list view on service portal, but when he tries to access the list view on itil view, he is able to see the list of records. ERROR MSG: "Part of the query on u_sam_incident has been ...
