Hello Everyone, I need to remap the SLA's.. Present the choices are "Critical, Same Day, 2 Day, 5 days,10 days, 30 days". I need to change it to "P1, P2, P3, P4". P1 - 4 hours, P2 - 5 days, P3 - 14 days, P4 - 25 days. Can I add new choices "P1, P2, ...
Hi Team, I wanted to change the case type (custom field) in case form through UI action using GlideDialogWindow or GlideModal. 1. created a ui page( change_case) in 'Customer Service' application : <!-- <?xml version="1.0" encoding="utf-8" ?> --> <j:...
Hello friends, we are using CSM application, and we have record producer that process access to customer to submit a change request. Customers having snc_external permission and customer permission and they can submit changes. But with this role they...
Hello, As an Incident Process Owner, I want the Assignment group to auto populate based on particular criteria when an incident is first raised to save me time.Remark: This is one of the ways for Incident Auto Assignment, Assignment logic can be base...
I want to display related list UI action buttons to a particular groups, not for everyone. How to achieve that without access control.
I need to know how a user can create a case on behalf of customers who are internal to organization
What does it mean when you enable Instant search for Knowledge in ServiceNow. I have found this: glide.knowman.search.instant_results, and the only thing the help says is 'Select the check box to enable instant search for search results. The default ...
Hello all, I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default. However, using OnClick emailClientOpen(gel...
After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with...
i'm adding approver user role to approve UI action but those updating require roles is not capturing in update set. Note: I'm aware we can achieve same functionality by adding condition but i want to know how to move this require roles from insta...
Users are entering resolution code and resolution notes into the fields and saving their case. They then click the close case and very intermittently the resolution notes are being cleared out resulting in the error that it needs to be filled in bef...
HI All, My issues was, I have created a survey for cases and put the trigger condition as well, once the case closed, opened user will get the survey. But the issue is, the same opened user did not get multiple surveys eg: Case CS000001 send ...
Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique. I checked the column on that t...
Hi Team, How to glide through case table from current case record to check other case records if they have same account in account field and active escalation field is empty or not in those records and if active escalation field is empty in all cases...
I need to add radio buttons for below options how to do that? please help me on this. In request type for those 5 options I need to Update with radio buttons how can we do that? Regards, Meera.
