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I would like to remove the priority and state indicators in agent workspace when reviewing a case. Please see screen shot attachment. How can I accomplish this?
Hello, I am new to ServiceNow and a bit confused by various answers already for this question. I have a custom order table (a non-task table) and I want to implement approval process. How would I be able to achieve this? Could it be done using Flow ...
when a contact clicked on request info button on case form in service portal,the case is not moving to next stage.it remains in open stage. please help me.
When the email is received in Customer Service case from people other than contact, agent are not notified with the Case Update. How can we notify the agent when other than contact replies to the case.
Hello everyone, I'm having the following problem:I have to change the field color to red when the user is VIP.But I'm not getting it, I've already created the style and the client script, but I can't change it, neither in the form nor in the table. I...
I have created a new Case Type extended from Case. I want to hide some (or a lot) of the UI Action Buttons on the new case type form within Agent Workspace (i.e. Create Work Order, Create Problem, etc). How can I hide these on just my new Case form a...
Hi All , I have the below enhancement request. Currently internal employee submits the annual renewal letter as an attachment while submitting the Record producer on the service portal which eventually create a case with the attachment. We want to ad...
Hi All, Iam looking for a solution to generate word document from case. When i click on a button it should get values from some of the fields in the case and populate it into a word template. Any help on this one is appreciated
I have created a button named "Incorrect Input" using UI action that appears on the SCTASK only for a particular catalog item. I want to make the "Work Notes" mandatory when this button is pressed. There are already "Complete" and "Cancel" buttons o...
Hi Experts. I'm trying to custom modal box for review additional comments with [Save] UI Action. (button)I expected to Serverside Script will run after Workspace Client Script running But it doesn't work. (debug alert does not appeared)As above I nee...
Hi Everyone, Facing the issue regarding the file attachment: For End Users : File attachment isn't showing but file is uploading on portal side while creating the case. With that case number under record level attachment is showing. Whereas, For Admi...
Hi, My question is in the title, basically. We have implemented CSM and are slowly switching over customers from our legacy ticket tool and are now at a point where we want to use ServiceNow to provide service to our employees as well. Initially, we ...
I want to make Servicenow Form word as hyperlink in the below help text so when i click on it it opens in new tab. "Please note that every user in this request must first have a BOX license as perquisite to seeking a control exemption. Use this Servi...
Hello, Could someone explain why some reference fields show an i icon(open record) and some are not? I have custom Case field which is referenced to the parent Case but it is not showing an i icon like the parent field above. Why is this? Thank you i...
What are the different portals comes with CSM?
