Resolved! need too add background color for label?
I want to add background color for label with grey color
Forum Posts
Resolved! Email log showing the error "Email ignored by 'Ignore sender' filter"
Hi Team, When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was t...
Add text to the banner in Agent Workspace
Is there a way to add text to the agent workspace banner as shown below? It seems that the left side is reserve for the logo and the right side is reserve for the search bar. On the other hand, could I display a message or popup message each time ...
Resolved! e-mail script to use Parm 2 in cc - Need some help
I am using the below e-mail script to use the Parm 2 values in "CC" for e-mail notification. email.addAddress("cc",event.parm2); But, its not sending to "CC" in the e-mail.. Please help..
Resolved! How to remove list entries from the csm/fsm configurable workspace
Hi Can anyone tell me how I remove list entries from the csm/fsm configurable workspace? OOB the list contains CMDB which we don't want to have visible but even though I have marked that as non active in the configurable workspace guided setup (creat...
How to add a dynamic filter to interactive filter on a dashboard?
Hi Guyss!! How to add a dynamic filter to interactive filter on a dashboard? My case is to create a interactive filter to allow users to filter on a user for which they want to see cases related to accounts that they are account team members for. Ple...
Resolved! How do i alter the Case Action Status rules
Hi i have a requirement where i have to change the needs attention flag when user adds a comments on it. To do so i wanted to alter the case action status rules. I didn't find the case action status rules in my PDI. Can any one guide me how to go ...
Purpose of registration code and Account Code fields in customer_account(Accounts) table
Hi, What is the purpose of the following OOB fields in Accounts(customer_account) table in Customer Service(sn_customerservice) module? 1. Registration Code 2. Account Code We're importing account information from third-party sources. In this case...
Nomenclature - Plugin ids, Properties, Table names
I am talking about the way names are prescribed to the plugins, properties and Tables in CSM. While some refer to as com.snc. | com.sn_ | com.glide | com.snc.csm | Some plugins although are CSM plugins do not use the com.snc.'csm' - THIS LEAVES THE R...
Appointment booking is not configured for the selected location or service.
PDI was setup to receive appointments in walk up experience product Portal : csp Rome patch upgrade completed in PDI few mins back. Now we are not able to select appointment and get below error message
Is there a way to remove/hide the search box in a Yes/No Variable of a Record Producer?
Hello, Is there a way to remove/hide the search box in a Yes/No Variable of a Record Producer? Because it doesn't make sense to put a search box in a Yes/No variable which has only two choices. Thanks
Resolved! I have created custom case type but it is not showing inside the "Create New" module in "Customer service " application .I am only seeing Product and order type case . Please anyone help me how to add custom case type.
Please refer below screenshot for reference purpose
Resolved! How can I allow guests to submit tickets via the CSM portal?
How can I allow guests to submit tickets via the CSM portal?I have created a public page and public Record Producer and made all variables in the RP public. It shows up and can be filled out, but when I click submit as a guest user, nothing happens...
