Response template in agent workspace?

akhila13
Tera Expert

Can anyone help me to understand Response template in agent workspace

 

4 REPLIES 4

Community Alums
Not applicable

Hi Akhila,

Response templates are used for Customer service agents can copy content from response templates and add it to cases and case tasks.

To create > Navigate to System Definition> Response Template Configuration > New

Setup something like this :

find_real_file.png

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Hi Sandeep,

I couldn't see  Response Template Configuration under system definition.

do we need to activate any plugin

 

@Sandeep Dutta thank you for this response, spot on and was extremely helpful. 

Community Alums
Not applicable

Thanks @Olivia Purpura