Response template in agent workspace?
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06-20-2022 09:56 PM
Can anyone help me to understand Response template in agent workspace
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Agent Workspace

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06-20-2022 10:25 PM
Hi Akhila,
Response templates are used for Customer service agents can copy content from response templates and add it to cases and case tasks.
To create > Navigate to System Definition> Response Template Configuration > New
Setup something like this :
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Thanks,
Sandeep
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06-21-2022 12:50 AM
Hi Sandeep,
I couldn't see Response Template Configuration under system definition.
do we need to activate any plugin
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08-23-2022 09:05 AM

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08-23-2022 06:38 PM
Thanks