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Configure html editor in configurable workspace

Hi everyone, I have a requirement to remove or disable the selection of font style when composing an email in response to a case. I tried tweaking the system properties but it has no effect on the HTML editor toolbar. Please see the image below for r...

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Resolved! Please help me, how can I edit the sidebar in workspace?

Dear Experts,I am new to Servicenow and English. Sorry for my poor English.How do I edit the sidebar in the red frame area?Specifically, I want to add Create Consumer (Verify Consumer) to the sidebar.Thank you, brothers.Yoshi

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k-yoshitomi by Tera Contributor
  • 1226 Views
  • 1 replies
  • 2 helpfuls

Export an excel to a network folder hosted on Azure server

Dear experts, We have a requirement to export CSM case data in the form of excel to a network shared folder hosted on Azure Server. We tried creating export sets but the file is storing in the MID Server folder.Is there a better way of doing this?  B...

gowdash by Mega Guru
  • 169 Views
  • 1 replies
  • 0 helpfuls

Error on the Incident Form

Hello,  Can someone please help me understand this error that comes on the incident. It does not hinder the resolution process of the incident but still appears.  Regards, Sudiksha Misra 

on change client script

i have three on change client scripts running to calculate priority they areon change of impact,on change of urgency,on change of business criticalityfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue === oldValue) {...

Create Case from Virtual Agent

Hi all, I'm trying to create a case from Virtual  Agent by mapping some of my mandatory fields. But, the below code is not working and not creating a case. (function execute() { var caseBT = new GlideRecord('sn_customerservice_b2b_technical_support')...

Performance issue after CSM installation (sys_user table affected)

Hello everyone, I would like to ask for your advice and possible hints to help resolve the issue we're facing on customer production instance.  Issue:Performance issue with loading forms which contains ref. to sys_user table. After the CSM plugin ins...

Radim4 by Tera Contributor
  • 396 Views
  • 2 replies
  • 0 helpfuls

UI Page g_form.save() doesn't commit changes

Hi, I am currently trying to set a choice field on the work order task to an option selected by the user in a GlideDialogWindow which is generated from a UI page.  I need to set the 'Clear code' on the work order task to the selected 'Clear code' val...

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SS132314 by Kilo Contributor
  • 3906 Views
  • 7 replies
  • 1 helpfuls

Edit columns in My Lists widget

Hi community I would like to update the default column for My Lists. I knew I should edit it here CSMServiceManagementUtil in Script include. However, this script include is read-only and cannot be edited or copied. Please tell me how to set it and w...

yasu4 by Kilo Guru
  • 1204 Views
  • 4 replies
  • 1 helpfuls

Inbound Email Action to Parse an email

Hi All , Looking for  a Solution to Parse an email received from CRM  to create a record in Accounts Table in CSM .  The Email contains the values of the all fields names in Accounts Table  . Has anyanyone implemented similar Solution . Is yes please...

PV MADHU1 by Tera Contributor
  • 299 Views
  • 3 replies
  • 0 helpfuls