Hi Team, We have 2 BRs written. 1 BR(runs on Update/Insert) is written at order 100 and my BR(runs Update) is written at order 299. BR at order 100 is still overriding field values of my BR. Can you tell how to make BR at order 299 override BR at 100...
When a user saves or submits an incident record with a Priority 1, the user is presented with a popup box stating: "Please confirm that you would like to propose a Major Incident Candidate and inform Enterprise Incident Management of this issue" If t...
Hi, our customer wants to update the Approval logic for the Customer self-registration process.Currently the sn_customerservice.customer_admin User of the Account is getting an Approval Record for a new member (Table: sn_customerservice_registration)...
I have created a report dashboard in the CSM workspace. How can I make dashboard visible to all CSM agents when it's only viewable to managers?
Hello, I need to add a new column ('Needs attention') to the case table list, but every time when I click on Configure -> List layout -> add the field to the list....nothing happens.I did the same steps in my PDI and it works so I have no clue why it...
Hello everyone, I would like to ask if we can integrate calls into the CSM Workspace using MS Teams. If possible, can you give me an idea of how to incorporate it? Thanks in advance.
I'm having an issue with the @mention Notification in ServiceNow. When trying to @mention users in the additional comments field in Case the emails are not being sent.As suggested in one of the articles I tried using 'Save' option instead of Post, s...
Hello!I'm trying to create filter of favorites or even execute a flow, but I'm get error the bellow. I can't manage to create cards for example. When I click on favorite star I receive this message: Bad Request (400) A Bad Request (400) error has oc...
Hi Team, Has anyone created or using a role in CSM which gives Readonly access to all the Cases in Service Now for the internal user. sn_customerservice_agent gives access to edit the cases as well which is meant for an agent. I need a readonly acces...
Hi All,I have a requirement, In Record Producer I have "List Collector" Field (name: related_claims ) and I need to insert multiple records based on number of selections in List Collector field for this I have written a script in record producer leve...
Hi All,I have a requirement, In Record Producer I have "List Collector" Field (name: related_claims ) and I need to insert multiple records based on number of selections in List Collector field for this I have written a script in record producer leve...
Hi All, I had created a new field which is HTML type field which supposed to show in HTML format but it is showing as string field. i had added this field in related tab shown below Please help to fix it Regards,Joyal Robert
Move the custom field to teh selected list thru API
Move the custom field under selected list
Can anyone help me with the below points?1) Why we need to create case task?2) Why we can't work on case? We can assign case to other team's.
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