Hi,We have a requirement where all related case tasks(sn_customerservice_task) should be auto closed when its parent case(sn_customeservice_case) is resolved OR not letting the agents to resolve the case until all its related case tasks are closed. O...
Hi everyone,I have a requirement to retrieve case historical data, along with SLA data, in ServiceNow. However, I am facing challenges due to the large volume of data in the related tables, which is affecting Rest API performance.Has anyone implemen...
Hi Team, Greetings to you all,I have enable AI search for Portal and now I have a requirement to Enable AI Search for Configurable Workspaces(Plugins are enabled).I can see few documents/Links on ServiceNow docs which is confusing as doing it first...
Hello Community Team I am not able to find option 'Post Case Review' in context menu of Case form (Customer Service Management).Tried for Resolved state Case.Is there any way so that I can able to see this option. Do I have to install any specific P...
I
Hi, I'm configuring CSM agent workspace for customer. For some reason the workspace I'v created is not responsive. Meaning the page won't dynamically scale to different sized browsers and monitors. Also any configuring options under components are mi...
Hi, I'm implementing CSM configurable workspace for customer. When customer changes language to Finnish, other translations are kinda good by OOB, but in filters (for example if I filter cases in workspace) there's language mixed with english and fin...
Hi Team,I have a requirement where the sample size is a string field and It should take only positive numbers. I am using the onChange client script for the 'sample size' field. If I use negative numbers or alphabets or alphanumeric then the error me...
Good Morning All, First I would like to say thank you to whoever replies to this post. I apricate your suggestions.Ok so I have extended out the sc_task table (for security purposes) and created a catalog item(record producer). i then cre...
Hello Community!We are getting below error in the CSM portal.Error : Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_range' operation on sn_customerservice_case.opened_by error.Can anyone guide ...
Hi Team , I am not able to find option 'Propose Major Case' in context menu of Case form (Customer Service Management).Tried in New ,Open state of Case.Is there any way so that I can able to see this option
I want to test the CSM property - csm_auto_account_domain_generation, behavior.But can't update on PDI as this restricted to maint.PDI - dev181402kindly help/guide me to set this to true.
Incident’s Category = Savills Applications & Subcategory = Valuation Cube shows L2 support buttonAction:• Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)• Add a ‘L2 Support’ button in the incident page incident• When users click the ...
ABC Corp would like to make sure that their Customer Service Agents are aware of special conditions regarding their products and customers. They would like to use Special Handling Notes so agents must acknowledge any important notes about the custom...
