var senderEmail = email.from; var domains = senderEmail.split('@')[1]; var contactGr = new GlideRecord('abc_contact'); contactGr.addQuery('email', senderEmail); contactGr.query(); if (contactGr.hasNext()) { createTicket(current, email, true); } else ...
Hi i have added table format in description field it is possible.please suggest and reply
what is the difference between start SLA and retroactive start SLA in serviceNow, I want to know proper Key differences in between them.
Our assignement rule function does not behave as expected. Therefore, I need to find out which assignment rule has been applied when I save a case record. The audit history (History --> List)does not show the assignment rule name. Please help Regards...
i need to restrict case creation with existing flow designer or new flow, we have a flow for cases are getting created in application but we need to stop case creation for @workday.com when we have list if some subject lines, if subject matched then ...
Hello Team, I have very simple question . My incident ticket status is ' intervention assigned ' on 29/08/2024 12:07:34 but after 5 Days letter on system has marked the status as 'Resolved ' on 02/09/2024 12:07:16 I want to know which Script , B...
Some body told me the answer is B. The reason is from here(https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html)But the doc page only explain the cu...
Hi ,can you please help how to solve this.
Hi Team,How we can add Search Task as a help text in the widget "ABC" in Employee Centre. Please find the screenshot given below:Thank you!
once we are receiving mails. this emails are converting in to PDF format now it should be html format instead pDF format
we are using flow designer for create case by using inbound email reaction and we have already AMR,APAC,EMEA three generic mailboxes from this cases are creating in application then requirement when ever emails is coming from workday email case shou...
Hello, What is the fundamental difference between Knowledge Article and KCS article? In CSM , which one to use? Thank You!
Is there a certain role that allows users to untick the Needs Attention flag when the case isn't assigned to them?For example, a desk manager notices that there are a number of cases sitting in resolved but unable to auto-close as the Needs Attention...
Hi All, I have created new table which is extended the CSM table, but i am unable to view the some of the form fields on the form. can you suggest what is the issues and how to resolve the issueAttached screenshot for references
Hi All, We are looking to track and report on the service desk engineers' case interactions.Our definition of this isCase UpdatesField UpdatesEmails SentThe only method I can find to achieve this at the moment is reporting on the sys_audit table whic...
