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09-08-2023 02:49 PM
Hi All.
Is there a way to retrieve this OOTB image for the page of 'kb_home', I replaced it some time ago and I would like to use it again.
Thanks
Chris
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09-09-2023 01:32 AM - edited 09-09-2023 01:34 AM
Hi @cstangoe ,
kb_home image is added in sp_page designer. Please follow the steps.
- Type sp_page.LIST in seach navigation bar
- Search ID = kb_home
- Open the record.
- Scroll to bottom (related link) and click Open in Designer. You will see the background image which is available in the kb_home page in portal. Close the tab
- Go to the related list Containers in (step 3)
- Open the Container 1 record which will open the sp_container table form view and you will see your image which you added recently in background image field.
- Right click on the header and Configure > Related list and add version related list.
- Once the version related list is in the form, go to the previous version and revert your version to previous. Then you will see previous image in the Background Image field.
- Right click on the image and open in new tab.
- Yeah, you have the previous image.
All the background images are stored in the sys_attachment table. In step 8 if you are not able to find the image, just check the previous version XML and check the sys_id value in the background image field. Go to sys_attachment table and search by sys_id, you will find your previous image.
If you are not able to find which means, image is deleted from your instance. If the image was OOTB, go to the personal dev instance, follow the step 1 to 9 and you will get the image, download it and take it to your actual instance.
Please mark the answer as correct and helpful, if I was able to answer your query. It will be helpful for others who are looking for similar questions.
Thank you,
Santosh Poudel

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09-09-2023 01:32 AM - edited 09-09-2023 01:34 AM
Hi @cstangoe ,
kb_home image is added in sp_page designer. Please follow the steps.
- Type sp_page.LIST in seach navigation bar
- Search ID = kb_home
- Open the record.
- Scroll to bottom (related link) and click Open in Designer. You will see the background image which is available in the kb_home page in portal. Close the tab
- Go to the related list Containers in (step 3)
- Open the Container 1 record which will open the sp_container table form view and you will see your image which you added recently in background image field.
- Right click on the header and Configure > Related list and add version related list.
- Once the version related list is in the form, go to the previous version and revert your version to previous. Then you will see previous image in the Background Image field.
- Right click on the image and open in new tab.
- Yeah, you have the previous image.
All the background images are stored in the sys_attachment table. In step 8 if you are not able to find the image, just check the previous version XML and check the sys_id value in the background image field. Go to sys_attachment table and search by sys_id, you will find your previous image.
If you are not able to find which means, image is deleted from your instance. If the image was OOTB, go to the personal dev instance, follow the step 1 to 9 and you will get the image, download it and take it to your actual instance.
Please mark the answer as correct and helpful, if I was able to answer your query. It will be helpful for others who are looking for similar questions.
Thank you,
Santosh Poudel
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09-09-2023 03:07 AM - edited 09-09-2023 03:21 AM
Thank you for your reply @Community Alums
I have followed the steps which you listed but it would seem the original OOBT background image has been deleted from my instance. This is the case for the dev instance as we have recently cloned. I have requested a personal instance and downloaded the image from this.
Thanks for your help