Enter multiple value in one field for servicenow filter
May I know how I could enter multiple groups name in one field at a time for "Assignment group"? Like this example. He put many groups name in this column at a time.
Forum Posts
I want to fire an event in Flow Designer
Hi AllI want to raise an event in the flow and send an emailI'm not familiar with triggering events.I want to start an event in the 【sysevent table】 with 【create record】 action, but I can't see the event table.Please let me know if there is another ...
Resolved! filter for unassigned tickets not showing exact number
I created filter under Task table to show all the assigned & unassigned INCs and Tasks to service desk.the conditions are:Assignment group is A or B or CAssigned to is agent 1 or agent 2 or agent 3 or is emptyActive is trueState is not resolved.Backg...
SLA Response Time Report
Hello,Looking for some guidance on SLA Response Reporting. I have a Report for Average total Duration is open that is trended by the month the INC was opened. Im having issues with adjusting this report to trend Average SLA Response times by month. I...
Resolved! What are features of Customer Service Management?A. Skills-based routing B. Demand Management C. Real-time SLAs D. Service Contracts E. Timed Audits F. Service Entitlements G. Service Prospecting
What are features of Customer Service Management? A. Skills-based routing B. Demand Management C. Real-time SLAs D. Service Contracts E. Timed Audits F. Service Entitlements G. Service Prospecting Can anyone provide me the answer for this... Thanks i...
Resolved! How to populate a field on the the sys_user_group based on another field in the sys_user_grou via BR
Hi, On the sys_user_group form we have added a custom field called 'Display Name'This is due to the fact that the name is to complex and we would prefer a more understandable display name.There is a requirement to populate the custom field 'Display N...
I want to import a whole Table from one instance to another. What updates should I need to capture
I want to import a whole Table from Source instance to Target Instance. What updates should I need to capture in an update set so the form design, layout, acl/roles customization and everything will look same on the Target InstanceIn Source Instance ...
CSM - How to I allow users on a WatchList to see the case information?
Users added to a Watchlist are unable to view the case, they receive a message when they click on the LINK, it takes them to a screen that says, you don’t have access. ** I am new to ServiceNow admin, and need step-by-step assistance. Thank you,
Checking the condition in Inbound action that "sender email matches internal_user.email"
Hello Everyone I have created a inbound action for accept or reject a proposed solution via email.In that, I need a condition that "sender email matches internal_user.email". where internal_user is the end user(Sender) who is replying for the email. ...
Resolved! Help to relate case to incident
Hi All, I have created a UI action button in Case form to create an incident, however in the created incident the case is not related. Script used to create incident as below.I would appreciate any help. var inc = new GlideRecord('incident');inc.newR...
Resolved! Allow users on Watch List to view Case in Portal
In ITSM, when Watch List members click the “Take me to Incident” link, they are directed to a read-only platform view, not the portal: In CSM, when Watch List members click the link to the Case, they are directed to the Portal with an error m...
Why CSM Portal post creation of a case does not display the case details for customer? it throws an error message "Requested record not found"
Hi , I have converted the catalog items into record producers and tried submitting the case in portal as an user having sn_customerservice.customer, snc_internal, sn_apptmnt_booking.appointment_booking_user, task_activity_reader roles. But as soon ...
Need Help on how to execute .js file in MID Server via MID Server script include?
We have a code in .js format file stored at MID Server. We are trying to execute that piece of java script via MID Server script include which we failed multiple times.Could you please help us with process to achieve this functionality Can we RUN Jav...
Configure Workspace list columns so that new user can see list with by default configured columns
Hi All, With new user logged in into the workspace if I opened a list view of any table then I need to add columns every time. Can we Configure Workspace list columns, so I do not need to add columns every time when logged in with new user
How to calculate the total on hold time in a custom table?
In 'csm_service' table I have to calculate the total on hold time and populate the on hold time duration in 'u_total_on_hold_duration' field. u_total_on_hold_duration field type=duration .I tried to calculate the duration from metric_instance table.B...