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Resolved! Is there a way to make a Gantt chart in reports?

Good afternoon servicenow community.I need support.I have a UI page table where it has several project profiles and within them I have a Gantt Chart that is displayed according to the chosen project.All of this is in Project Workbemech.I would like t...

Resolved! Flow not triggering when condition is met

HI Team, I have a flow which is migrated to test system but its not getting triggered even though condition is met however it does get triggered when we test it by clicking on test button.The flow is auto working in Dev.Can you assist?

Community Alums by Community Alums  
  • 900 Views
  • 3 replies
  • 1 helpfuls

Resolved! Create Request for contacts without creating Cases.

Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...

Samiksha2 by Mega Sage
  • 840 Views
  • 4 replies
  • 2 helpfuls

Case not updated by emails

Hi!I'm struggling to troubleshoot this, hopeful someone can point me in the right direction.When a case has been updated the assignee gets an email including ${comments_and_work_notes}.It works fine if the case has been updated via the portal but ema...

Customer Service Portal Usage

Does anyone know whether we can know how many external customers access the Customer Service Portal (CSP) in daily basis? I would need to know who (the customer name) and when (the time) they logs into CSP. Thank you in advance!

Authentication with AWS Cognito

Hi.  We have an opportunity for a new customer to use ServiceNow.   We are providing CSM.  They have mentioned the below.  I cannot find any recent or comprehensive information on AWS Cognito authentication integration.  Can someone help please?" We ...

Open specific record producer when click on UI action button

I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...

Resolved! micro certification

Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise. 

Community Alums by Community Alums  
  • 806 Views
  • 1 replies
  • 1 helpfuls

Resolved! Multiple Pages within a Single Catalog Item

I have multiple sections I need to include in one catalog item.   Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page?   There are 7 sections, total and it would make for a LONG f...

codechaser by Giga Expert
  • 5846 Views
  • 11 replies
  • 6 helpfuls

Favorite function for service portal for Tickets

Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites  Like below Can someone Guide me If this is p...

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