The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...
ENG:I have created a widget on the CSM portal that utilizes "sn record pickers" pointing to the "sys_choice" table. However, users with the "snc-external" role do not have access to the "Sys choice" table. We have considered adding read-only ACLs to ...
portal
Hi all, first post so be gentle (please)We are starting to explore the OOB PA and what it provides us for Case Management. From the outset, we can see that 'Open Cases' is configured to include those that are in a resolved state. This follows through...
Hi guys. I want to display the value obtained from the record producer in the email notification.Is there any way? Thank you.
I have an UI action in Case [parent] table which is being inherited to the child tables called Open Case.Under case, we have two child tables. The second table was created easily.Thing is, the Open Case Action is working fine for the first child tabl...
Hi All ,We have a requirement to import the data from excel sheet into service now documents to show in the forums of community portal.I have successfully imported the data from excel into service now document table and the data is also imported into...
Hi,I am new comer to Service now platform.How do i find learnings for CSM, FSM, TCM etc
Hi everyone, Is there an OOB way or any way to create a report to show the number of users [sys_user] that were converted from user to contact/changed class from user to contact?
I have a requisite when a Case is initiated as Request to change the state automatically to Open. The problem is, I cannot update the state (even through Business Rule) until I set an 'Assigned to' user. I'm trying to search for this rule to deactiva...
Experts, I am trying to show special handling notes created for a 'Parent Account' on a child account case . I am automating the creation of special handling notes for parent accounts and I wanted to show these notes on all cases created on child acc...
Hi, How can I hide or remove or translate elements on this Action On Selected rows from a specific table as shown below? Regards,
Morning!I hope you can help me. As you can see, I want to get sys_id of 2 variable's choice in record producer. Any solutions ? Thanks for your helps
Hello Team,For this question I am confused between b and c. Please help be with some reference. Thanks in advance.What one should be part of the pre-engagement collateral?Frequently Asked Questions (FAQ)Scoping GuideCustomer Service roles templateSto...
I have a requirement to display the dashboard on the CSM/FSM workspace. The dashboard contains interactive filters and few reports in it. When I try "Reset Filter" option on the context menu, it does not refresh and reset the interactive filter value...
