We have major issue management activated in our instance. We also synchronise updates from the major case and the associated child cases with the use of the sn_customerservice.case_fields_to_sync property.However this note on the documentation Major,...
Hii all i need to print message in import logs not in system logs , when i click on run transform just after i need to check import log message how can i achive this i am not avaible to see in message in import log i am using in log.info('welcome ');...
Hi Team, Is anyone aware of which System table are the records corresponding to a Case 'Watch List' members? Thanks,Pat
Hi All, I am trying to send notification for approvals and trying to do it with "ask for approval" Action in flow. I am trying test it from a sample test flow. Once I ask for approval, it would create a record in approval table and from there I need...
Hii,I have a requirement to create choices for issue subtype, category and subcategory based on selection of a particular Assignment group on the case form . when I make choices for all three its application scope was customer service. I have made th...
I have a form in ServiceNow (not in service portal) ,which users fill the fields and submit . I have to create a button UI action on the submitted form , that collects the field values and updates another field on the same record. I dont understand...
I have a playbook that is uses a record creation to generate it. This works great in Configurable workspaces. What I need to do is import the initial set of records in. I assumed, wrongly, that when the import mapping added the data to the table, it ...
Hi,We have noticed that the csm portal utilises the Publications feature, as well as this everytime a new publication is created and published a notification is added to the header bar, and once clicked you can see the publication notification, as pe...
Hi, I have a request where we need to add 2 users to watchlist by default to new case created for a pareticular account(assume X) everytime .I was able to fulfill that with a buisness rule w/o any script .Now we have to append the BR logic to accomad...
I am trying to read a Barcode Attachment attached to a Customer case record. Is there any way to configure this?
I have configured a style in native UI where a clock sign is shown against a field in form view and list view when a condition is met. Now, as a part of migration to workspace from native UI, I am planning to configure a similar style in workspace bu...
Hello community, I have created a new field on case table through the dictionary but under the caluclated value section the caluclated field is read only . Can any one tell me the answer how to disable the read only
The below error occurs after saving interaction. This happened only the first time when I opened the instance in the morning. It's not occurring if I create interactions after that first interaction. The error disappears after reloading the form on t...
