restrict user to enter negative values and special char in record producer
how can i restrict a user to restrict to enter a negative values and special character in record producer?
Forum Posts
Resolved! All fields should be read only except one or two fields.
I have to make all fields read only for agent and admin only for alm_asset table. expect one field with write access.
Resolved! Pausing a Case SLA after a specific time daily when a Work order has been created
Our customer want to be able to Pause a case SLA after a specific time daily based on a Work order being Active and Initialed from (Case) being not Empty. We initially created something in Flow Designer and whilst that paused the SLA in state - it d...
compose email from Case in CSM/FSM Configuration Workspace
Please can someone advise - When you click on Compose email from the case form (3 dots) within CSM/FSM configuration Workspace, it raise a draft email with the CC already prepopulate with the email of teh person to which the case is assigned. Does a...
Resolved! On clicking on the UI Action , getting message as connection refused
HI Team, I am trying to redirect to a URL using UI Action for eg. action.RedirectURL('xyz.com');Its giving message on center of page as "refused to connect." But when I open the URL from browser I am able to see the login page. Can you assist, how t...
Copy attachments and add a work note when using a Copy Case UI Action - CSM project
On our current project, we have created a UI action to copy a customer service case.When a user selects the 'Copy Case' UI action in the CSM/FSM Workspace on a case form, we have configured it so a new form pops up with all the information copied on ...
Resolved! need to pull the reports with attached kb articles in incident as well as need to display kb's.
how to pull the reports with attached kb articles in incidents as well as kb articles needs to be display in that report is that possible
Resolved! ScopedGlideRecord issue
Hi All, I am running an ATF test step using "Run Server Side Script".I get the below error when I run the script from our application scope (Not from Global scope):TypeError: Method "ScopedGlideRecord" called on incompatible object. The statement whe...
Resolved! Duplicate a case
I am new to ServiceNow and CSM Can anyone help me to duplicate a case using UI actions... This needs a customization..
Case - related search within CSM/FSM Configurable workspace
I am after some information around Related search in the Case form within CSM/FSM Configurable Workspace. From what I can see at the moment when creating a case, when you start to write in Short description - the related search starts to populate, ob...
Resolved! Setting Assignment Group for CSM case based on recipient email
Is there a way to set the assignment group when a new CSM case based on the To email address that was used to create the case? For example, if an external user sends an email to ops1@company.com, I'd like to set the assignment group to ops1 -- if it'...
Resolved! How to translate Annotation into french language?
Hi ,We have a requirement to convert a Annotation into its french part : It has been added to the form like below : Kindly help me in convert it to its french word whenever system language is changed to french .
Resolved! CSM Case Blocked by task
If I am correct, a blocking task should prevent the Case from progressing until the blocked task is unblocked (close). As per ServiceNow doc...."A blocking task is something that prevents an agent from making progress toward case resolution. For exam...
Resolved! Catalog Client Script Hide / Add Choice on Variable
Hi all,I have a catalog client script that is checking if the logged in user has a certain type listed on the sys_user profile. My alert is firing and shows the correct answer, but it is not doing the next steps. I know my Script Include is working,...
Resolved! Add Child Case to Parent UI Action - Help would be much appreciated
Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.Its an OOB UI Action by the way. I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I miss...
