Session timeout warning message on Servicenow portal
I want to popup a warning message to extend the session when ServiceNow Portal session is about to timeout as it is already there OOB for backend
Forum Posts
Not able to call a script include function from a UI page using GlideAjax
I am using GlideAjax to call a script include function 'acceptPayment' from a UI page but it is not able to run the function , both UI page and script include are in same scope and when I try to run the script include from the same GlideAjax code fro...
Why does self_contributor have read access to work notes?
Hi!I have a scenario where we need a custom table and process for cases that can be registered by both internal and external users. To accommodate this we have created a case type, and given internal users the self contributor-role in order to allow ...
Resolution SLA
How can i create report for Resolution SLA of incident task type and CataLog task?
Dynamic translator not working as expected when called from a businessrule
Hi all, We have a business rule calling the Google translator api to translate a field value from different languages to English. Below is the code var gr = GlideRecord("asmt_metric_result"); gr.addEncodedQuery('metric.metric_type.evaluation_method=s...
Attach Article - Prevent link from being added to Comments
Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior. I've removed the "comments" field from the Attach note field in the Search Action Configurati...
Partner Contacts not able to see all their customer account cases after giving partner.admin role
Partner contacts are not able to see all their clients cases even after granting them partner admin role. ideally I would think they are meant to be able to see all their customer data after granting this role but they are only able to see some but n...
Changing default value in the From address while composing new emails
Hi, I am able to add new addresses to 'From' field using Email Client Template in CSM workspace.As you can see in attached image 'From address', I have two email addresses Kunden and Hilfe added to From field where Kunden is default. In other image y...
Customer Portal reference search variable for Languages
We have 4 languages in total enabled on our platform (English, German, Dutch and Spanish). Within several catalog items we have a variable that searches the cmdb_ci table to display results back to the user based upon what they are entitled to see. ...
Details Page is blank when open record in CSM workspace after upgrade to UTAH
Hi Team, After upgrade to UTAH in csm Workspace whenever we are opening the finance request it is not showing the detials. Regards, Alok Gupta
Field Style not working on Form
Good Day, I have created a style and it woks on the list but not on the form please help. Field name: TruckField name: javascript:current.u_truck.u_fuel_type=='BEV';Style: background-color:#71E279
Needs to add keywords to the catalog item through Meta
I need to Add variable values to the Keywords through the meta Can anyone please help me With this. Thanks and Regards,Ravichandra
Date Format
I have a Date in Excel in Date format. the target table has Date /Time format. i tried to append 00:00:00 thro transform script. but its not working as expected. Any better ways to achieve this
CSM Playbooks on the Employee Center
Hello, I would like to leverage Playbooks for CSM Contact onboarding but I can't figure out the best way to add the Playbook to the Employee Center, the idea would be an Internal User would first submit the Record Producer to Onboard a new Account an...
Resolved! Label Change
So i have a Due date ( field on a Table) , i just want to change the Label on the form not in the table. I know thats not possible but is there a chance?
