Scoped Contextual Search
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12 hours ago - last edited 11 hours ago
I wanted to create a scoped version of Contextual Search in Virtual Agent. Here's how I did it. Hopefully this helps someone.
- Change scope to ITSM Virtual Agent Conversations
- Duplicate Contextual Search topic block
- In VA Designer, open the topic block from #2 and click on the Contextual Search node
- Change first line of code to: var contextualSearch = new VAContextualSearchUtil();
- Click on Display multi-link node
- There's an error in the search_result_json_string line that needs to be corrected to: search_kb_json_string: vaVars.search_result_json_string,
- Make the same change as in #4 here also (it won't be the first line, but you'll see it)
- Publish
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