Service Portal - Case View

Scott_Bockhop
Tera Contributor

‎10-10-2023 06:42 AM

Hey All,

 

When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal.  Has anyone else run into this?  I believe that it should show the first line and then have a show more/less button to show the rest of the field.  

2023-10-10 08_39_33-Standard Ticket - Customer Support.png

 

2023-10-10 08_41_15-Production.png

 

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4 REPLIES 4

Shruti
Mega Sage
Mega Sage

‎10-10-2023 08:52 PM

Hey,

Make sure description field is not empty on case record. If description field is empty, show more or less button won't appear 

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Scott_Bockhop
Tera Contributor
In response to Shruti

‎10-11-2023 06:47 AM

The description field is not empty

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Roman27
Tera Contributor
In response to Scott_Bockhop

‎12-04-2023 12:24 PM

Perhaps slightly helpful, if I'm an admin and go to the CSM portal then underneath the case short description there is a Show more link which if clicked reveals the description of the case. If I'm a customer contact I don't see this link unfortunately (I'm trying to figure out how the custom contact can see this as well).

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Aishwarya Pati1
Tera Contributor
In response to Roman27

‎01-03-2025 07:42 AM

Hello, came across this thread while investigating the same issue. Can users with snc_external still not access the case description from "show more"?

 

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