Service Portal - Case View
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10-10-2023 06:42 AM
Hey All,
When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal. Has anyone else run into this? I believe that it should show the first line and then have a show more/less button to show the rest of the field.
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10-10-2023 08:52 PM
Hey,
Make sure description field is not empty on case record. If description field is empty, show more or less button won't appear
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10-11-2023 06:47 AM
The description field is not empty
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12-04-2023 12:24 PM
Perhaps slightly helpful, if I'm an admin and go to the CSM portal then underneath the case short description there is a Show more link which if clicked reveals the description of the case. If I'm a customer contact I don't see this link unfortunately (I'm trying to figure out how the custom contact can see this as well).
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01-03-2025 07:42 AM
Hello, came across this thread while investigating the same issue. Can users with snc_external still not access the case description from "show more"?