ServiceNow CSM integration with ServiceNow ITSM instance

emmaline
Tera Contributor

ServiceNow CSM instance integration with ServiceNow ITSM instance

 

How can we integrate the Service Request process between the two instance? ServiceNow ITSM instance create different number of catalog tasks for each catalog item so how can we integrate these catalog task with one catalog task in ServiceNow CSM instance?

 

Any help is much appreciated!

1 REPLY 1

Mark Manders
Mega Patron

What is your use case? 

Integration are created because a record in one system needs to be resolved by people working in another instance. Why integrate the tasks, if it is just a task in the other instance? You shouldn't have to integrate the work (tasks), because every instance should only contain the tasks that are necessary to fulfill by the people working in that instance.


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Mark