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ServiceNow Portal for Internal Users and External users from CSM

Learner-in-Prog
Tera Expert

‎02-20-2026 05:17 AM

we need 2 portals one for internal and 2nd for external users, i know CSM can help to achieve this, 

 

any process / documentation would help? please advise.

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Sandeep Rajput
Tera Patron

‎02-20-2026 06:45 AM

@Learner-in-Prog You can setup Customer Service Portal for internal users and Consumer Service Portal for external users. For more information please refer to https://www.servicenow.com/docs/r/yokohama/customer-service-management/customer-self-service-and-omn...

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Learner-in-Prog
Tera Expert

‎02-20-2026 07:14 AM

Thanks @Sandeep Rajput , so just need more information - as internal users will be able to login through AD/SSO as they have credentials, so how external users will be logging to consumer service portal. Do you see any options to create 2 service portals from ITSM Pro a separate portal for internal & external users. ? 

 

Please advise if CSM is the only option to go with.

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