ServiceNow Teams Integration conference call error
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‎05-29-2024 01:01 PM
Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for the Notify > Microsoft Teams properties, I have a service user in Azure to reference in the Notify > Microsoft Teams configuration. However, when I got to start a conference call, after I select the users, I get the simple error, "Failed to create meeting".
Anyone here familiar with this integration who can help me troubleshoot this? Thank you so much
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‎07-04-2024 11:55 PM
Hi @jos
You are missing a critical step of setting MS teams as a default communication provider.
Please follow the steps from here.
Regards,
Subhash
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‎06-04-2025 01:05 AM
@Joseph Navarro1 Did you able to fix this issue ?
