Hi, In Servicenow kingston, there are 2 types of portal for CSM one is "Customer Service" and "Customer Support". What are the differences between them? Regards, Swarnadeep Nandy
In Istanbul users had the ability to customize their notifications by adjusting the OOB notifications. We have since upgrade to Kingston and the entire notification preference page has moved and changed drastically. It seems perhaps some of the featu...
I have a custom page which has a load time of 40sec and most of the time is taken by the browser(37s). When the browser link is expanded, the client scripts/ UI policies take up very little time and the "Other" takes up 36s which is a major chunk. Is...
Hello ServiceNow Community - I'm trying to edit one of our links in one of our widgets on our Service Portal and I'm having the hardest time trying to locate where the link is to edit the URL. I've tried going through the Service Portal Configuratio...
Need to Populate "Correlation Id" field on Custom table with numbers starting from 4000 in increments of 1. Tried this Script from Community and Correlation ID is being Populated as Null or NaN. Need help. Clent Script : function onLoad() { //Type ...
How to display all the contacts(in the related list) of Parent and Related Child accounts in a case?Meaning Case related to Child1 Account should display contacts of Child1,Child2 and Parent Account in Contacts Related List on Case Form.
Hi all.Implementing CSM.I expected if I create an Entitlement to say 2 cases (i.e. Unit = Cases, Total units = 2) then after I log 2 cases for the Account related to that Entitlement, that the third would pop up and say "No entitlements left". I al...
Hi, so i wanted to try out phone calls with customer service management, these are the steps i took: 1. installed all plugins: notify, cti, openframe related 2. added twilio config 3. set openframe config to default and active 4. added my number to ...
Hi, I am trying to enable the appointment booking application in my development instance, I enabled all the required plugins successfully without any issues. However, I'm not able to see the option for booking the appointment from the portal as men...
Servicenow has a default geolocation api which gives the latitude and longitude for user if geolocation tracked is check . My task is to use that same api for another table where if i put address it will insert the latitude and longitude for that cor...
Hi All, I had a doubt about snc_internal and snc_external role. When we activate customer service management plugin oob snc_external and snc_internal role added into the environment, but when we create a customer contact manually why snc_internal rol...
Hi all, This might be a beginners question but please let me know if you know any info. Question 1In the Dispatch map or Manager map,I want to show agents location based on their geolocations. But the dispatch map shows agents current location based ...
Hello all I am new to servcenow i am working through my implementation of stories. I have been trying to copy information from a case through to a problem, change and incident. I have managed to do this for incident by changing the ui action for ne...
I see that a knowledge base must be selected to have any articles available for view/search. Once I selected a v3 knowledge base, the articles became available. I have the IT kb associated now to the ootb service portal. My knowedge base set up is as...
Hello all, Question: When a consumer comes to Customer Service portal and register himself on the live chat form to chat to an agent, the agent then creates a case for him from his side and adds him into the consumer database if he's not present in i...
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