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Show the Context variable data to agent in Pre-chat Survey

Yathvika
Tera Contributor

We have created a pre-chat survey with survey questions by creating & adding the context variable to each question


In Pre-Chat Survey Configuration, can we show the Context variables to agent like category, issue selected after the agent chat initiated in side bar/Transcript so that live agent can aware of the details mentioned by the user in survey.



1 REPLY 1

Yathvika
Tera Contributor

Can I get help on this. I tried checking all the community sources, but couldn't find anything relevant.

To add more - If Customer selects/enters the Number or preferred contact in the survey questions, then these values should be visible to agent in sidebar/transcript for better understanding.