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SLA on incident should not exceed sla on case it's created from

JanakB174252075
Tera Contributor

‎11-22-2024 03:03 AM

I have the following requirement

I have a case on which there is a SLA of 2 days, now when I create a incident from this case the sla on incident should not breach the case SLA meaning if I create a incident after 1 day of creating a case the sla on incident should show remaining time left( 1 day here ).

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