SNPI - LDAP Server Setup Error

nileshbhaga
Tera Contributor

I am taking the ‘ServiceNow Platform Implementation On Demand’ training.
I am getting an error in setting up the LDAP server and cannot proceed.
Please let me know how to resolve this issue.

I am getting this error.

nileshbhaga_1-1750856213848.png

 

4 REPLIES 4

Mexiprince
Kilo Sage
Kilo Sage

@nileshbhaga , Based on the image it shows the setup looks good and status shows active.  Confirm no duplicate records on you LDAP setup, then Try inactivating this record and recreate same to verify all settings are correct and password.

 

Also check the LDAP trouble shootings sets below

 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/ldap/concept/c_LDAP...

ed475
Tera Expert

I am also doing this course right now and have run into the exact same problem.

ed475
Tera Expert

support says the server is unavailable and if you raise a case they will mark that section of the training as complete for you. Entirely unacceptable in my opinion.

SOORAJN
Tera Contributor

Same here as well, server is unavailable