Hi, I need to Hide the Inbox Icon in the CSM workspace. I have already check the document and also de-activate the Inbox Variety but it don't work. Does anybody have any configuration solution for this problem? I don't want to use script to remove it...
I am unable to log into my PDI. last time i set up 2 factor authentication using the google authenticator app. but its not getting any OTP while i tried to log in today.There was another way to verify through email as well but even on my mail i did n...
Hi All I am having issues when making UI actions visible in CSM/FSM workspace. Some times it doesn't work at all and the next day all of sudden you see the UI action button is now visible. I have tried created my own button which worked but however ...
In a Workspace (CSM Workspace for example), when you open an existing/open task record, there is often a button at the top next to Save, Close, etc. called 'Compose email' that will open up a new Email Draft record in a new workspace tab. On this Ema...
Hi everyone, We're looking for admins and developers (or similar roles) who have deployed features/functionalities in a CSM implementation to complete our Product Research Survey. The insights from this survey are critical in shaping the developme...
Hello folks. I’m facing an issue with DOM manipulation. The requirement is: based on the value selected in the Service field, I need to populate the related Name in a specific tab of the Case record. This tab should display the n...
Hi,Out client has a Case Type for which Agent Assist has to be enabled on CSM/FSM Configurable Workspace. I have followed the steps provided in the link below. This still did not work. I was able to get the icon in the contextual panel. But clicking ...
Hi Team, I need assistance on the steps to raise CS ticket without informing Client.
Hey folks, I had created one custom Service Portal in my PDI. Now I want that Service Portal to be accessed only with the mentioned IP Range, let's say only for my office Wi-fi. I followed the exact same procedure as mentioned in the official Servic...
I have a requirement where i have to Move the state of the demand table record from Submitted to Qualified state. when all the task that was created in the Submitted state is closed complete or Closed skipped. I've written a After update business rul...
Hi All, We have a requirement for creating a custom button named 'Do It Later' use of this button is to move to next activity without changing current activity state. I have created a Activity Action named 'Do It Later' and made it as Client Action a...
I have a requirement to show process flow in the CSM workspace. I added stepper component in ui builder but I could not able to sync the choices between state field and choices of stepper. can anyone help me in providing steps to sync the choices and...
My university recently implemented a Software Catalog and we would like to make it available and searchable without needing to log in. We use the CSM portal (because as a university we want to allow prospective students, and the parents of students t...
