Interactive Filter
How to create interactive filter to filter on tags in dashboards
Forum Posts
Resolved! Disable 'Notification Preferences' in 'User profile', but only for external users
Hello, when external users access the CSM portal, they currently have visibility of the "Actions → Notification Preferences" widget within their user profile. However, this functionality is intended exclusively for internal employees.Could you please...
Additional Entry in the CSM Actions Button
Hello everyone,I’m new to ServiceNow and currently working on reconfiguring a button within our CSM Service Portal. When a customer creates a case, they have the option to close it via the “Actions” button. I would like to add an additional option he...
How to modify business role based on time zone？
I have the following client script code: function onLoad() { //Type appropriate comment here, and begin script below if (g_form.isNewRecord()) { //2025-08-04 MOD Start //Get current date in UTC var now = new Date(); ...
Migrating UI action in Service Operations Workspace
I'm trying to migrate the following UI action "Search for duplicates" (table: kb_knowledge) in the Service Operations Workspace. The UI action is Client Type and it has the following script: How to write this in the Workspace Client Script? Thank you...
Advanced user criteria for Business portal
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...
The following mandatory fields are not filled in:
Hi.I would like to know where I can edit the content of the message ""The following mandatory fields are not filled in:" that displays when I click on the Save button on the Configurable Workspace.Thanks!
Resolved! How to modify Java script based on time zone？
I have the following Java scientist code:function onLoad() { //Type appropriate comment here, and begin script below if (g_form.isNewRecord()) { var today = new Date(); var day = today.getDay(); // Calculate the Monday of t...
Error When Converting Lead to Opportunity in Configurable Workspace via Selenium Automation
I am facing an issue in ServiceNow CSM/FSM Configurable Workspace when trying to convert a Lead to a new Opportunity. Even though I have entered a value in the "Short Description" field, I receive the error "Short Description is required" when I clic...
Follow breakdown filters for PA reports
Hi All, I need to build breakdown filter for PA reports which should follow all the PA reports i hadI added breakdown filter but it doesn't follow PA reportsBasically we are trying to filter with case form fields How can we do that? Give me steps t...
Guidence to create workflow/flow designer Machanism
Hello all, Good day. I would like to create a mechanism/ workflow in which a agent can approve that if received email is spam email and we from the backend when get the approval from agent for spam mail will block it and delete it. Please provide you...
Resolved! Unable to access my developer instance – NET::ERR_CERT_DATE_INVALID
Hi all,I’m currently facing an issue while trying to access my ServiceNow developer instance.Whenever I go to the URL: https://dev187891.service-now.com/login.doI get the following error in my browser:Your connection is not privateNET::ERR_CERT_DATE_...
Display Special Handling Notes for Accounts to specific users
Hi All, We have a flag on our Accounts that when true displays a Special Handling Note to the user viewing the Account record, and this works as expected. We now have the requirement to not display the Special Handling Note to a specific group of int...
How to create a product with associated services inside it in ServiceNow CSM?
Hi everyone,I’m trying to create a product (like Jira or GitHub) in Product Catalog > Product Models, and I want to add its related services (like API Access, Issue Sync, etc.) under it.I tried using Bundled Models, but I don’t see a Parent Model fie...
How to add hyperlink in the short description of the catalog form
Please help in adding link to short description of catalog form. Thanks in advance.
