Hello! I have a variable set called "data_options" that has variable called "choice" which contains 7 choices. The variable set used by 3 service catalog item (A,B,C). We need to hide one of the options from the choice variable for catalog item "A". ...
We are working on configuring the CSM portal and need to update the background and company logo on the following pages:/login_cpw.domulti_factor_auth_setup.page.dovalidate_multifactor_auth_code.doThese updates should align with the company’s UX desig...
1. user List template to make list page, but it is can't open detail page This thing is always this won't work, that won't work. If it doesn't work, don't just blabber on
What security mechanisms are put in place for portal that are made available to unauthenticated public users? Does ServiceNow apply WAF-level controls specifically for public ServiceNow URLs/pages, including: Geo-fencing (e.g. restricting access...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
how can we populate the survery question dynamically from and existing table field, like i have two question Name and Number and other question in the survey and now i want to populate that question with the number field in a table, and name field, ...
Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...
Dear Community,I have a special requirement regarding a particular service of my client, which is highly classified. We are using CSM to handle cases for this service.Requirement:We should not show the currently assigned agent's name to the customer...
Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...
We have custom dashboard and requirement is that when agents login then landing page should be that dashboard. How we can configure this based on group or roles.
Hi Team,I’m exploring the use of Playbooks in ServiceNow and would like to understand the real-world limitations and challenges faced while implementing them. I’d appreciate your inputs on the following:1. Licensing – Are there any specific licensing...
I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...
Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.
Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...
