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Historical Data SLA Manual Calculations

Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...

mdshahvez11 by Tera Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

CIS-CSM Exam Questions

I found several CIS-CSM exam questions across different platforms such as Quizlet, Udemy, and Dumpsbase, but I've noticed that the answers often differ between sources. Could you please help me determine the correct answers? 1. As per this url, (http...

Resolved! How to put dynamic URL with dynamic text in a notification

Hello Folks, I want to put a dynamic hyperlink with the dynamic text in notification. Below is an example: Table: announcement fields: details_url, details_link_text (URL given in the field) var URL = current.details_url; (normal text) var link = cur...

Manaswi1 by Kilo Contributor
  • 2718 Views
  • 3 replies
  • 7 helpfuls

Resolved! SLA Creation using Incidents and OOB SN

I created a new Incident, made sure the Priority was 3 and assigned the Incident to an Assignment Group.  I was expecting the SLA - Priority 3 response (4 hours) to be applied to the Incident when I submitted it. Instead the SLA - Priority 3 resoluti...

JMoxy by Tera Contributor
  • 813 Views
  • 4 replies
  • 2 helpfuls

sales and order management(SOM)

In Field Service Management Workspace, while modifying the order, after modification when order is submitted, while in the modification order the modified product is being shown but order is not getting updated in product inventory or in product char...

Portal view issue

If Vendor account option is not ticked for selected user, do not allow form to be submitted and redirect user to the admin form https:xyz.com form. I need to do this on service portal; can anyone please suggest the steps to achieve this.

vikaskumarc by Tera Contributor
  • 287 Views
  • 3 replies
  • 0 helpfuls