SOLVED: Change the Case's assignment group when case is created from a Request

Apurva Jogal
Kilo Sage

Hi, 

I am creating a case by exposing a catalog item to the CSM Portal.

However when a case is created, assignment group and assigned to values are automatically populated. 

I have not set those values anywhere. 

Does anyone know how or where to check where the values are set?

 

1 ACCEPTED SOLUTION

Apurva Jogal
Kilo Sage

There was an Assignment Rule set for Cases created from Requests.

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1 REPLY 1

Apurva Jogal
Kilo Sage

There was an Assignment Rule set for Cases created from Requests.