Special Handling Notes with Dynamic content

Mundo23
Tera Contributor

3 weeks ago

Does anyone know if it is possible to implement special handling notes with dynamic content.  That is using a special handling note for a particular purpose without configuring a special handling note for every output.  

 

Example:  We would like to use a special handling not to show operational restrictions at that affect a critical task our company delivers, however it would not be ideal to configure individual special handling notes for each airport.  Is there a method similar to an email or document script that would all for dynamic information from other tables to be presented?

 

If no solution exists, does anybody have any suggestions that might be an alternate option for this use case? 

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Kieran Anson
Kilo Patron

3 weeks ago

I'm not sure I fully understand your example? Can you provide more context?

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Mundo23
Tera Contributor
In response to Kieran Anson

3 weeks ago

Sure....Special handling notes can be configured based on conditions, but as far as I can tell the content content displayed from the "Message" HTML field is static and does not support pulling in field data from forms, tables, etc..  I would like to see if there is a way (perhaps some sort of script) that would support not only pulling in data from fields on different tables allow for additional logic to provide more flexibility without having to create a ton of individual special handling notes. 

 

For instance, I want a special handling note to trigger on a case record when a true/false field  "Special Information" dot walked from the location record is 'true', but I want the appearing special handling note to contain the text from a string field on the location table that contains the special information for that location.  This message would potentially be different for each location record.       

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Mundo23 

 

Refer: Special Handling Notes in ServiceNow – How They Actually Work (and How to Extend Them)

Create a special handling note 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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MattSN
Mega Sage

3 weeks ago

This would be a welcome feature and is worth posting to ServiceNow's idea portal. It wouldn't be difficult for them to implement.

 

You might able to do something creative with an iframe in the html + UI page.  For example create a UI page that uses RP.getParameterValue() to retrieve the record and then you can do you queries and page rendering.

<iframe src="/your_ui_page.do" width="100%" height="200px" frameborder="0"></iframe>



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