Supported Cell Phone Carriers in SN

jonathan_77 · ‎05-15-2019

Hey,

Does anyone have any input on adding cell phone Service Providers in SN? I know they are listed on "cmn_notif_service_provider" table but how do you know if they work with SN? I have searched but not found anything to answer this question.

Thanks,

Jonathan

Allen Andreas · ‎06-04-2019

Hi, yes.

Firstly, if you don't mind, please mark my other replies as Helpful.

This isn't up to ServiceNow to support. They merely send an email to the carriers email preference for texting via email. So you'd need to contact the carrier and ask for their format/email address for allowing text via email...then just use that in SN as the email suffix in the settings as mentioned in the documentation I linked above.

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View solution in original post

Allen Andreas · ‎05-17-2019

All ServiceNow does is send an email to the carrier using their messaging-email setup. It doesn't really have anything to do with ServiceNow....as it's up to the carrier and you finding or getting with them and getting their text-email address.

For instance, Verizon, is phonenumber@vtext.com - all ServiceNow does is send an email to that address and Verizon then converts that to a text, basically, and get it to the user.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!