Survey - Trigger condition

[Richard T]

Hi

I am setting up a trigger condition for a new survey but for some reason, I am unable to assign anything to the user field.

The table for the condition is "sn_customerservice_case" but when I go to select the user field "contact" is not available to select although it is in the list it's greyed out.

Any ideas?

Thanks

[christiank_-klo]

Thank you for this! Was such a bugger to try and figure out.

By the way, to modify "reference_types" is within the Dictionary of User Field [user_field] on the Trigger Condition.

According to @mr comment, you'll use reference_types=sys_user;customer_contact

[Kelly Logan]

To update the fields that can be chosen (not greyed out) from the the 'User field' menu, right click on the field name or otherwise open the dictionary entry for user_field on the Trigger Condition table [asmt_condition]. Note the 'Attributes' field listed on the dictionary entry is just a summary, not what you modify. 

Go to the 'Attributes' Related List at the bottom and open the 'Reference types' attributes by clicking on the value link. Add a value like customer_contact using a semicolon. Ex: my value is now "sys_user;customer_contact".

Save and return to the Trigger Condition - You should now see 'Contact' highlighted and be able to choose it from the 'User field' menu.

[mr18]

In Newyork, A list of valid reference types that are clickable separated by semicolons (";") not a comma (,)