Hello,When cases created then assignmnet group is populating automatically..here I want to assign agent automatically to normal cases based on current group. Can anyone explain the process for this. I have around 30 groups.Thanks in advance.
I am trying to set up a filter for Sold Products on the customer portal. This is a problem when using the sn_customerservice.customer_admin role, as all products for the parent account are visible, and we would need them filtered by the selected acco...
Hi, I need an aggregation in a report like below. Item No Category Number of Incidents Total time spent for resolution1 Software 4 3day 4hour 5mins2 Hardwa...
I have a requirement where I need to check first and add a role to ACL using script. I tried adding but it doesn't add. Do we need to elevate role first? How to do it same using script?
Hi all, I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.Specifically this New button: Ideally it would be just like creating a New asset in Asset workspace where a quest...
Hi All, How can I show the record to the customer who is the watchlist and don't have admin or manager role.
Hi, this maybe an old / repeat question but I am struggling to get the video stream working when starting an exam. I am using a USB camera which appears to work fine at my end. I have tested it against multiple apps and can see video both ways, how...
Hi, When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...
Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...
Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
Hello, my var is the following: url = f"https://<company_url>.service-now.com/api/now/table/cmdb_ci?sysparm_query=ip_addressIN{dedup_ips}&sysparm_suppress_pagination_header=false&sysparm_fields=name%2Csys_class_name%2Cip_address&sysparm_limit=10000"...
Hello, being new to the ServiceNow Community, I am still getting oriented to the abundance of resources available. I am writing to ask if someone can point me in the direction of resources or discussions about dashboards that visualize ITSM Operation...
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
