Hello All, I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record. The recording i...
I have a reporting requirement with a set of fields from 3 different tables for which i have created a DB view but i couldn't fetch any details. Hope there is an issue with the where clause. Kindly assist. cmdb_ciast_contractcmdb_software_instance ...
Hi,In Incident Standard ticket Action widget, when resolved is clicked it will open a Modal and that comment will be added to the worknote. I am getting error. HTML: <ul class="dropdown-menu pull-right" id="actionList"> <li> ...
Hello, I received a question to see if we can automate hardware provisioning based off of Job Title. Essentially the goal is that when a user record is created in ServiceNow, a workflow is triggered to send a notification via email to that manager fo...
Can we change the name (label) of an Action Status Field without any danger? We would like to change the next Action Status fields:'Requester comment' into 'Comment added' and'Supplier response' to 'Email response'Thanks!-JoSte-
The cmn_location table stores location records with the "Company" defined (highlighted yellow below): When creating a case as an agent the "Location" field is filtered by the selected Account/Company. I have added "Location" to our SP case form for c...
Hi there, I encountered a problem using the CSM Configurable Workspace. I need to know if there is a way to configure spaces between elements in the Case form within the workspace, like, is there anyway to configure the UI there? I mean like spacing,...
I would like to make this Short Description column also a hyperlink like the number column! Is there any solution? If so, please guide me on how to do it. You can provide links to relevant documentation if it cannot be accomplished directly.Thank you...
We have a separate tab on out incident form and we are looking to add the option to attach a file (the paperclip) to our PHI tab. See SS
Anybody using this api to suspend and resume services?Any advice on how to implement this OOB without any manual actions like approvals, etc. Thanks in advance.
Hi Community! I have this strange issue happening in Agent Workspace. I've created a BR Scratchpad to get current user assignment Group. Also I've created a Client Script to populate assignment group and Assigned to if they create a new case and the...
Hi,I have an issue where I've got a public portal that displays a record producer that doesn't show the contextual search widget which is supposed to display knowledge articles when typing in the chosen field. For authenticated users (logged in), it ...
In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix thi...
I want to disable access to Create New Cases for specific User Groups using ServiceNow OOB Roles.e.g. a user say 'Jonathan' from a group say 'Service Desk' should only have Read-only access to Cases. The user should not be able to access All->Cases->...