Hi All - Is there a way to set the Communities User Profile Avatar for all users from a given company? I have a requirement that all users from company X need to use a single image as an avatar. I was looking for a way to script this and wanted ...
Could someone offer additional insights into the types of application record data commonly imported during a CSM data migration? (Accounts ,Knowledge etc )Your input is greatly appreciated. Thank you in advance!
When were the data lookup and record matching feature enables
Hello, Link to "Instance Help" doesn't work in the email I received that my PDI plugin activation failed.So I hope I can get help anyway. My personal dev instance dev199886 tried to activate the CSM plugin and failed. I'd like some assistance with th...
Hi All, I have created a new configurable workspace, I have a requirement to open configurable workspace in new window whenever I click on the Workspace dropdown where we have all the workspace listed I need my workspace to open in new window when I ...
I was trying to create a new record menu for my CSM Configurable workspace, but when I try to choose the workspace setting only Agent Workspace is showing. How do I add workspaces to the workspaces setting or to the All workspaces table?
Hi there, Wondering if there's a way to add a URL to an IMAGE file within a Survey Notification? I've added the image to the notification, selected the image, and then selected the link button with in the HTML bar... but does not seem to allow thi...
Hi Community, We recently installed CSM on our instance. I understood now that it came with many Query Business Rules which are responsible for displaying or not the contracts to users. What I don't understand is that the user I do my tests with, has...
Hi Team has any one work on Auto assign Ui action in work order task( (FSM) In pdi Auto assign ui action is working .we want to configure same functionality in requirmentCan any one guide me steps Please. AUTO ASSIGN: AFTER AUTO ASSIGN (Clicked):Ass...
We want to just display the last journal entry in the email notification, but it is printing <Code> tag in the email:Here is the OOTB show_only_last_comment email script:And this is our email body:There is no issue if we display all comments using ${...
I'm working on a CSM implementation with a public facing portal where the client has an SSO service for citizens with many different independant downstream services, including our SN portal. Their SSO system allows citizens to also have a secondary ...
I'm currently trying to prevent image attachments from appearing as thumbnails in the activity log. The thumbnails should be visible when the image is attached, but after a certain field on the form is toggled, a user should no longer be able to see ...
Hi All,I am trying to create a consumer record in csm_consumer table but unable to do so as I am encountering following error while submitting the record. Anyone knows how to fix this?******************************************************************...
Hi Team,How we can enable post comment button in activity tab in standard ticket conversation widget in servicenow service portal. The issue is this above post button is not visible for user. Can you please guide me is there any role or ACL's for thi...
Hi Community members, I am working on a CSM implementation and was exploring the Case types plugin. For now, I have followed the guided setup and enabled the case types in my PDI. I can also use these from workspace and case type cases are being crea...