training Outlook to group my SNow ticket notifications into 'Conversations'

[PB7]

Hi community,

Just like Outlook collates messages from the same email thread into a collapsible // expandable ‘Conversation’ , is it known if Outlook can be programmed to pay attention to unique email identifiers [e.g. “CS12345” in the Subject , or “REF:AST12345” in the email body) in order to collate the various system-generated update email notifications that a given SNow support record thread sends out?

E.g. if I open CS007, the “Case Created” , “Case Assigned” , “Additional Comment Added” , “Solution Proposed” emails that SNow sends out re: CS007 are  grouped as a single ‘Conversation’ unit in my Outlook.

Thanks,

Pat

[PB7]

Oh, very nice!

Now trying to get a BR to do that too.

This code isn't doing it:

if(current.headers.indexOf("in-reply-to:") < 0){
current.headers = "in-reply-to:" + current.instance + "\n" + current.headers;

Any suggestions?

[PB7]

(i posted without the closing curly bracket. Code should read:)

if(current.headers.indexOf("in-reply-to:") < 0){
current.headers = "in-reply-to:" + current.instance + "\n" + current.headers;

}