Currently In FSM we have different assignment methods. Manual Auto assignment Dynamic scheduling From the above we can select any one of the above. But If I want need auto assignment as well as Dynamic scheduling what needs to be done? Scenario: Disp...
Hello Everyone, Can some one help me , How to Integrate VA to Microsoft teams , and this integration is Useful for Customers(end users) also or it is only for Agents perspective.Thanks in Advance,Ashok.
Hi Team, We have created a reference field (BIA Knowledge Article) in business application cmdb form.It will shows the KB article display number in the field. So, If KB article expire after 1 year - Then users are updating the KB article through port...
I am trying to modify server script to make every sentences of paragraph in a new line of portal view and its not working as expected.I tried below solutions but they are not working properly1)2)I tried <br/> tag but its still not working as expected...
I am setting up Single Sign-On (SSO) in ServiceNow, and the user names from the external system are being imported into the ServiceNow 'last name' field through a transform map. I have created a 'before' script to clear the user's first name field by...
Hello Community, I'm new to integrations. We are integrating ServiceNow with a third party tool, where we get the JSON (attached). I need to process this JSON and insert the records in to account and contact table. Any help on this is appreciated.
Hi How can we create a related private ticket Like (Incident or case or Task) should and visible to clients on portal. Ticket should only visible to internal teams not flowing to portal.Please guide meThanks.
Hi there,"Customer Approval Record" widget in approval page does NOT have any info about the original record.Can you assist?
Hello, I know this question has been asked before, however, I would like to know your recommendation based on the current status and maybe future developments/improvements. Currently our assignment rules are defined in a script. As we need more and m...
I now have a requirement, the following code，Is there a better way to write it, because each variable corresponds to each group var A = new GlideRecord('sys_user_grmember'); var B = new GlideRecord('sys_user_grmember'); var n = new GlideRecor...
Hello, we have a new catalog item we are trying to implement in production. However, when activated, the "submit" button redirects the customer to the associated request instead of the portal homepage. Where should I check to fix this issue?
Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...
I have integrated ServiceNow Voice with Amazon Connect to allow for inbound/outbound calling capabilities. I am able to access the recordings of the calls as well as see real time transcriptions as the call is happening, but after the call is over, t...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
