I want to delete the records in incident table whose state is set to closed complete state
Hi I have a requirement to delete all the records which are set to close complete state in incident table using scripting can anyone help me with the code .
Forum Posts
Customer Service Portal Usage
Does anyone know whether we can know how many external customers access the Customer Service Portal (CSP) in daily basis? I would need to know who (the customer name) and when (the time) they logs into CSP. Thank you in advance!
Authentication with AWS Cognito
Hi. We have an opportunity for a new customer to use ServiceNow. We are providing CSM. They have mentioned the below. I cannot find any recent or comprehensive information on AWS Cognito authentication integration. Can someone help please?" We ...
Open specific record producer when click on UI action button
I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
Resolved! micro certification
Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise.
Resolved! Multiple Pages within a Single Catalog Item
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Favorite function for service portal for Tickets
Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites Like below Can someone Guide me If this is p...
How to add list choice in Workspace to bulk update audit task.
Hi,I want a list choice to bulk update the audit task that are selected from workspace view. How and where to create/configure this?
Why two incoming smtp's cannot be used at the same time?
Currently in our production instance, we have several email accounts that need to be active. According to the ServiceNow community, only one incoming email account can be active at a time. Why so? Why can't two or more email account be active at a ti...
To change the sc_request state based on the sc_catalog_task through Flow designer
How to change the state of a REQ based on Catalog task state through flow designer
How to exclude default Emails - autogenerated from Activity Filter in Configurable WorkSpace
Configurable Workspace - Activity Filter default does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence Please let us know how to remove these default options from Configurable Workspace as per atta...
How to exclude default Emails - autogenerated from Activity Filter in Configurable WorkSpace
Configurable Workspace - Activity Filter default as per attached screenshot does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence We want to remove these options from Configurable Workspace
Resolved! Popup dialog to Close Tab only appears when Type is selected in CSM Workspace
Hey, I am pretty new to CSM. I noticed there was an issue of my Close Dialog only appearing when Chat is selected as my type on my form. This only happens when I exit out the record. Any idea to where I can fix this one small issue? I want the Close ...
Microsoft Endpoint Configuration Manager (remote control)
Hi everyone,How can I design a UI action button on the workspace that links to Microsoft Endpoint Configuration Manager app (locally installed) , enabling remote control of the caller's laptop? - What I tried ?The Microsoft Endpoint Configuration Man...
Import table from HTML email in req or ritm description
I need to be able to ingest or transform via inbound action or flow a table contained in the body of the email into a readable format in the description field- example of table below
