Hi Experts, I want to remove incident ai search source from esc portal, for that I unlinked incident from ai search source but still visible on portal.Portal, How ro remove it from portal, am I missing anything? Thanks in Advance,NS
Thank you I am just attempting to determine the duration from open to close of 5000+ cases
need to create report based on tickets assigned from one group to another group
Hi Everyone, I have the requirement to create a search bar in the workspace which is similar to the intelligent search in the cmdb workspace. I am unable to find the type of component in the ui builder. Can anyone share their views to build the same ...
Hi All,I have a requirement where, I have a date field value_date,and when I am working on a ticket that is in the "New status", notifications should be sent to requestor in below conditions:1. Five business days before the value date2. One business ...
HiI need to implement a particular scenario where i have a xx knowledge base which has 5 article templates and 10 knowledge categories created. Now i need to restrict one particular knowledge category to one specific article template which should not...
Hi All, Within accounts there is a related list for 'Contact Relationships'. This allows access for contacts to view the defined account(s). However, if for example a contact will no longer work with the account defined within a contact relationship,...
Hello,I need your help.I need to perform an ACL on the table of requested items, the goal is that the user will not be able to change the status in the form by himself. But he will be able to close the request through a UI ACTION button. This is what...
The requirement is to show the account(s) that has Apple as the Product in the catalog item for Report an issue.
Hello Folks, I want to translate the choices below like "Show Matching", "Filter Out" etc. I tried to add the words in sys_ui_message table and that didn't work.
When you extend a table (Table B extending Table A), the business rules from the parent table (Table A) are inherited by the child table (Table B) by default. How to exclude a specific business rule from running on Table B.
hi All am trying to add label to a field called Has Issue (has_conflict) in the customer_project table. that field is in planned_task. Co while creating the Label i changed the table to customer project and while trying to save the label i get the er...
In the ServiceNow Knowledge Article when we create a new article and when the article is saved in the draft stage the Publish button appears at the top. But this Publish button works as a review button as the workflow of the article changes from draf...
Hi Can any one guide me how we caonfigure the Task as incident we have OOB task which available in Inicident Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create incid...
The agent schedules are as following: The above schedules are defined for the mentioned dates. But the calendar does not show the schedules correctly.The coach 08:00-18:00 schedule is being showed properly from 2023-11-20 to 2024-01-20. But the other...
