CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ACLs installed with CSM

Hi everyone,  We recently installed CSM on our TEST instance. And from what I could read and analyze myself, a LOT of new ACLs got installed with it. The issue I'm facing is that the roles "asset" and "sam" (which together should give also access to ...

Steveneg by Tera Expert
  • 453 Views
  • 1 replies
  • 0 helpfuls

Button to download Excel Sheet With the fields on the form auto populated.

I have 5 fields with values on the form and I need a button on case form , when I click that button , an excel sheet with the fields name and values should be generated and get downloaded.Fields name should be bold.Fields value should be normal text.

Community Alums by Community Alums  
  • 723 Views
  • 3 replies
  • 0 helpfuls

Provide LIst of open records when submitting form

I have  a catalog form which is used to deactivate groups. So whenever I submit request to deactivate groups I need to update open records(incidents,request,task etc.,) assigned to group in the RITM Notes and close RITM by sending notification to req...

Shahida07 by Tera Contributor
  • 339 Views
  • 4 replies
  • 0 helpfuls

ServiceNow CSM portal announcements

Hi team, We have multiple customers (like A, B, c,  etc..).  The maintenance change request has been opened for customer A, In the portal needs to display the message with change request details (such as change number, and description), and that mess...

Manasa Allu by Tera Contributor
  • 576 Views
  • 2 replies
  • 1 helpfuls

how to use event name in email script

Hello,I have a requirement where we are triggering a notification sent to 'abc' and 'xyz. These two emails are currently added directly in the notification itself. However, the new requirement is to configure the email sender list differently. Specif...

Is it possible to add multiple checklist to a record at a time?

Hi, I have a requirement to add multiple checklist to a Record at a different states of an Incident.  Currently, to add a new checklist to an Incident at In Progress state, I need to delete the Checklist I had added during the New state of the Incide...

Pooja Gupta by Tera Contributor
  • 531 Views
  • 2 replies
  • 0 helpfuls

Mark KB article as read

We have a requirement that certain KB articles should be mandatory to read and the reading of these articles must be confirmed by the agent. This confirmation must be also available for reporting. Is there an out of the box functionality that could b...

La Maga by Tera Contributor
  • 273 Views
  • 3 replies
  • 0 helpfuls

Need help on scheduled Job

I need to create scheduled job like first need to check if empid is 7 digited number is valid or not if it is 7 digited empid then I need to clear the UserID field as empty can someone help me on this?  Thanks in advance

Shahida07 by Tera Contributor
  • 240 Views
  • 1 replies
  • 0 helpfuls