We have a requirement to allow an account's primary contact to be able to Inactivate/Activivate other contacts in the account. We added an ACL on customer_contact.active that allows the primary contact to change the Active field. This works, and the...
HiHas can any one can guide me on Case State to update to in progress from integration.which API call in servicenow we will use to update Case state to move to working in progress from third party Integration. Please can anyone suggest the API call ...
So, the requirement is to clear the Assigned to field from an incident form, if that user's shift has come to an end.
Hello Peers,I have a question regarding the case's priority in the Agent workspace. In Agent workspace, it shows two different priorities for a case. Can anyone advise me? What might be the reason? Thanks!
Can users submit a work order via the virtual agent in SNOW? FSM can only be used in CSM/FSM work space. I am curious to know if the work order can be implemented in to the Virtual Agent.
CSM workspace knowledge categorized view change as per backed. For example if i change anything in the platform it should be automatically change as per changes in backend.Currently it seems like static , i have categories my knowledge block however ...
Hello, I'm interested in making the serial number field read-only for all users on the portal's asset page. However, I'm currently facing challenges in finding a suitable solution. Could you kindly offer some guidance or support on this matter? Your ...
Hello,I have a concern regarding the Agent Workspace. Why am I seeing two priorities for a case in the Agent Workspace?Does anyone have any clue? Please do respond. Thanks in Advance!
Hello, We are facing an issue that whenever needs attention action status is updated. Comments are updated on behalf requested for and not system. In core UI we can correctly see that action status are updated by system but in agent workspace it is s...
When case is created email is send to contact user. when that contact user reply to that mail ,I want to send mail to assigned to user, that contact replies to mail. how can we achive this on case table.
Hi everyone,I'm using the Now Virtual Agent integration with Slack. I want to know how to modify the text "You selected: {option}"! Also, I only want to allow users to upload one file.Thank you,!
We have the Service bridge setup between two instances and the connection is successful. We have the provider table as 'Case' and customer table as 'Incident'. Based on the trigger condition, the remote task gets created successfully too. Issue: The ...
Hi folks, Requirement: I have two fields in the form. 1. Category - List Type (Choices ike Hardware, Software)2. Number - String (Should be auto numbered) If I select Hardware, auto number should be like HARD0001If I select Software, auto number shou...
Hello team, If the State was AWAITING INFO and then the State changes to OPEN because customer replied, sub state should be CUSTOMER REPLIED . Thanks,Krishna.
Hi SNC, I wonder if there is anyone out there that can help us. We are setting a demo that will show how Appointments work from a Customer/Contact perspective through the CSM POrtal. The idea is that it is a maintenance Service catalogue item, the...
