Translate Knowledge Articles with ServiceNow Localization Framework

dmt10
Tera Contributor

‎02-18-2025 07:09 AM

Hi all,

 

I am having issues to configure translations for Knowledge. I have been looking for Docs on how to configure to translate using only ServiceNow and no other third party service (IBM or Azure).

 

Is this even possible?

I can setup using Azure, but we do not want to go that way and try to have ServiceNow provinding translations?

Is there any documentation about this? I tried using OOB translator "ServiceNow" but translations fail.

Translation task are created but fail.

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Sebas Di Loreto
Kilo Sage

‎10-29-2025 06:11 PM

@dmt10 Did you ever figure this out?

I have the exact same question.


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Sebas Di Loreto
Kilo Sage

‎10-29-2025 06:39 PM

I found this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2317552

Unfortunately, I cannot be done.


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