UI action

[Anusha Medharam]

I have created one UI action when login user click that UI action remove his name from assigned to  and state changes to new but when click UI action it asking please select records. Without selecting can we remove login user name from assigned field and state changes to new.

gr = new GlideRecord('sn_customerservice_case');

gr.addQuery('assigned_to', gs.getUserID());

gr.addQuery("state","10");

gr.query();

var count =0;

while (gr.next()) {

    gr.assigned_to = '';

    gr.state = '1';

    count = count+1;

    gr.update();

}

if(count>0){

    gs.addInfoMessage(count+" Cases has been moved to New State and assigned to name removed too")

}else{

    gs.addInfoMessage("There are no Open Cases assigned to :"+gs.getUserDisplayName());

}

[Mohith Devatte]

@Anusha Medharam Can you please post a screenshot of the pop up that you are getting to select records after clicking ?

Also is this UI action in list view or form view ?

[Anusha Medharam]

hi

In list view

[Mohith Devatte]

@Anusha Medharam Okay expected .Now can you post the complete script here of the UI action ?

did you use g_list API in UI action for the record selection ?

[Anusha Medharam]

gr = new GlideRecord('sn_customerservice_case');

gr.addQuery('assigned_to', gs.getUserID());

gr.addQuery("state","10");

gr.query();

var count =0;

while (gr.next()) {

    gr.assigned_to = '';

    gr.state = '1';

    count = count+1;

    gr.update();

}

if(count>0){

    gs.addInfoMessage(count+" Cases has been moved to New State and assigned to name removed too")

}else{

    gs.addInfoMessage("There are no Open Cases assigned to :"+gs.getUserDisplayName());

}