Hi community, I need your advice if something is possible OOTB or if someone maybe came across a similar scenario. A provider A has a customer B this customer wants to work on Incidents, Changes and Problems via CSM, together with the provider. So ex...
we need to add a custom button to the TinyMCE HTML editor's toolbar. This button should perform a specific function when clicked, allowing users to easily execute a custom action while composing or editing content.Please let us know how to add the cu...
Hi Team, How to update the valid date automatically of knowledge article when the user clicks the republish button. Example: Valid date of the knowledge article is 2023-08-02 The user click's the republish button on 2023-08-17, and the valid date aut...
Hello,We are having an issue with our Account Code field. Basically when we go to add a new account, the Account Code is automatically populated. However, it is read only and within the past couple of days it has started generating codes that already...
Error message on a request item when the user closes the request item record without closing the catalog tasks.
What is the pricing of Customer Service Management?
I am currently performing a Salesforce Integration for one of my clients. However, the Salesforce spoke has an existing query, and I would like to change that, but the action is read only. Do I duplicate the action and proceed? Is this a good practic...
Hi All, I have created Reports in UI builder but it is captured 4 times each report please help me i want to one time each report. Ex:
after upgrading the instance check box is not visible under the work notes in incident.
i was thinking of calling a script include from a servicescript. the reason i want to do it from a server script is because i need to use a timer and some very specific functions that i cannot use in ui builder via uxf action/declarative action. ser...
I need help in creating a report to determine the time between a case has been assigned from the time its escalation has been approved
Hi, I'm curious to know how other companies communicate minor releases to their internal ServiceNow users.We are a fairly large company that are constantly running in sprints, to develop stories/enhancements/features/fixes into our environment. Large...
How to import a Word file into an existing article to update the same? I don´t want to import and create a new article.
Hi Team, I am using the display business rule to display the expiration days based on the current date and end date. var now = new GlideDateTime(); var nowDate = now.getDate(); now.setValue(nowDate + ' 00:00:00'); var endDate = current....
Scenario: Since implementing Azure and SSO we have had an issue with conflicts for non standard user names. This is causing access issues in multiple third party systems. So we have related incidents likeIncident: User can’t access servicenow because...
