Resolved! Update Data Source
How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.
Forum Posts
CSM: Virtual Agent given links open up in "/csp" instead of "/csm"
Hello all,We are facing some issues in virtual agent provided knowledge article link redirection.CSM: If a Customer Contact asks Virtual Agent for some query, then KB article links provided by VA open up in "/csp" instead of "/csm", even after config...
Exclude a table from Import Set Cleaner
Hi Team, I want to exclude a table from Import Set cleaner Scheduled Job. I have taken a copy of the OOB Script Include "ImportSetCleanerCustom" and added "table_name!=MY_TABLE_NAME" query to '_queryIsets' function. But somehow it is not working. Ca...
Resolved! How do you change the display value of a reference field?
On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.On the case form we currently have a reference field called 'assignment group', which references the sys_us...
Roles who can approve/Reject Change Request table Approval Request after clicking on Request approval.
Create a change Request -> Fill assignment group and assigned to field -> Request approval ->Now it goes request to all the members of the assignment group and users with what role can approve/reject this Requests based on below screenshot. The scree...
How to change the table from sn_customerservice_case to custom table while creating a request
Hi All, We have created two tables extended from Case table.1. External2. InternalSo when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new cas...
Hi All, I have created Reports In workspace But When i click report data is not showing in list leve
Hi All, I have created Reports In workspace But When i click report data is not showing in list level ?Ex: When i click pending reports part instead of Incident SLA time remaining reports need to show Request items assigned to pending reports
Resolved! Autopopulate assignment group based on user's location
If the caller's location is 'London' , assignment group should auto populate as 'London Group'. Here assignment group is reference field.@Ankur Bawiskar @Community Alums @Sohail Khilji can you assist me on this?
Hi All, How to add Response Templates button/Link in workspace level for creating new template ?
Hi All, How to add Response Templates button/Link in workspace level for creating new template ?
Resolved! How do we add email templates when drafting an email?
How do we add email templates when drafting an email?
Resolved! Help to activate Customer Service Virtual Agent
Please help. I am unable to activate the Customer Service Virtual Agent Conversations in my developer Instance.
ServiceNow bi-directional integration
Hello,I'm wondering if it's feasible to establish a bi-directional integration between SharePoint and the SharePoint Online Spoke. I can create a custom action as well, given that the connection is already established with both SharePoint Online and ...
How to import all certificates in ServiceNow thorough excel sheet.
How to import all certificates in ServiceNow thorough excel sheet.
Resolved! How is sn_customerservice.self_contributor gating access to sys_user reference fields in CSM
Hi, We just installed CSM and noticed that fields that are references to sys_user are not visible to users with "sn_esm_agent"/"sn_customerservice_agent" role but not the "sn_customerservice.self_contributor" role. We know that they are gated behind ...
Adding new Language :
Adding new Language :We added language plugins for two languages (Japanese and Chinese). Those plugins installed translations for all labels in the sytem, and also added language mechanism for those articles to knowledge articles. We need to add add...
