Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior. I've removed the "comments" field from the Attach note field in the Search Action Configurati...
Partner contacts are not able to see all their clients cases even after granting them partner admin role. ideally I would think they are meant to be able to see all their customer data after granting this role but they are only able to see some but n...
Hi, I am able to add new addresses to 'From' field using Email Client Template in CSM workspace.As you can see in attached image 'From address', I have two email addresses Kunden and Hilfe added to From field where Kunden is default. In other image y...
We have 4 languages in total enabled on our platform (English, German, Dutch and Spanish). Within several catalog items we have a variable that searches the cmdb_ci table to display results back to the user based upon what they are entitled to see. ...
Good Day, I have created a style and it woks on the list but not on the form please help. Field name: TruckField name: javascript:current.u_truck.u_fuel_type=='BEV';Style: background-color:#71E279
I need to Add variable values to the Keywords through the meta Can anyone please help me With this. Thanks and Regards,Ravichandra
I have a Date in Excel in Date format. the target table has Date /Time format. i tried to append 00:00:00 thro transform script. but its not working as expected. Any better ways to achieve this
Hello, I would like to leverage Playbooks for CSM Contact onboarding but I can't figure out the best way to add the Playbook to the Employee Center, the idea would be an Internal User would first submit the Record Producer to Onboard a new Account an...
So i have a Due date ( field on a Table) , i just want to change the Label on the form not in the table. I know thats not possible but is there a chance?
Hi Community, I take it that I can activate any module of the following applications into my SNAF learning/practice environment? Employee Service Management (HRSD)Customer Service Management if so, during the installation I should check the "Load Dem...
Hello all. I have a requirement to create an UI action that will trigger the creation of a PDF Report for that particular issue after it gets resolved. Fields that will be included in that PDF report should be set in system property. Font, font color...
We have a requirement to allow an account's primary contact to be able to Inactivate/Activivate other contacts in the account. We added an ACL on customer_contact.active that allows the primary contact to change the Active field. This works, and the...
HiHas can any one can guide me on Case State to update to in progress from integration.which API call in servicenow we will use to update Case state to move to working in progress from third party Integration. Please can anyone suggest the API call ...
So, the requirement is to clear the Assigned to field from an incident form, if that user's shift has come to an end.
Hello Peers,I have a question regarding the case's priority in the Agent workspace. In Agent workspace, it shows two different priorities for a case. Can anyone advise me? What might be the reason? Thanks!
