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Customizing Knowledge Portal looks like ServiceNow docs

Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...

Community Alums by Community Alums  
  • 1657 Views
  • 3 replies
  • 1 helpfuls

CSM Email go live

Hi, we are planning to go live with CSM and point it to an existing consumer help email account. When we do that, we want to confirm that SN will only consume new emails received after go live and not any historic emails in the mailbox. Thanks.

Why i am getting same alert and error message twice in workspace?

I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...

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KM SN by Tera Expert
  • 3004 Views
  • 9 replies
  • 3 helpfuls

Hide a UI action in CSM case table

There is a UI action called "InReview" available on Case Form, We need to hide this UI action when case task moved to some state(state initiate action). Case task is available in related list table.

How to set up activate customer portal at service now.

In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...

uday021 by Tera Contributor
  • 2262 Views
  • 1 replies
  • 1 helpfuls

Unable to configure RPA

Hi Team, I have installed RPA hub and unattended robot plugins from Servicenow store.While configuring, The below issue has encountered.  I have followed the below community link but unable to open the links mentioned.RPA Desktop Design Studio - "Plu...

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tejasistla by Tera Contributor
  • 446 Views
  • 1 replies
  • 0 helpfuls