UI action

[Anusha Medharam]

I have created one UI action when login user click that UI action remove his name from assigned to  and state changes to new but when click UI action it asking please select records. Without selecting can we remove login user name from assigned field and state changes to new.

gr = new GlideRecord('sn_customerservice_case');

gr.addQuery('assigned_to', gs.getUserID());

gr.addQuery("state","10");

gr.query();

var count =0;

while (gr.next()) {

    gr.assigned_to = '';

    gr.state = '1';

    count = count+1;

    gr.update();

}

if(count>0){

    gs.addInfoMessage(count+" Cases has been moved to New State and assigned to name removed too")

}else{

    gs.addInfoMessage("There are no Open Cases assigned to :"+gs.getUserDisplayName());

}

[Siddhesh Gawade]

Yes it is working in list view.

[Anusha Medharam]

Why did you check client callable option in script include and UI action.

[Siddhesh Gawade]

Initially I thought I am going to use it. But it turns out, doesn't required if you wish you can modify the script to run on server side as well. But I will prefer this method in case we wanna do any future modifications for example showing confirmation box before removing assigned to.