Unable to install CSM/FSM Configurable Workspace on PDI

[williamkos]

Hi all,

With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITSM Configurable Workspace (and all others), since they are dependent on the store apps:

• sn_ex_online_spke
• sn_customercentral

Is there any way to somehow get there installed on a Yokohama PDI, or is this impossible since we can't request store applications?

Much thanks in advance!

[Mark Manders]

If you can't activate them from the Developer page, they aren't available for PDIs. This could be one of the many oversights with moving so much functionality to the Store. Reaching out to ServiceNow would be the best way forward.

[williamkos]

It's just so dumb, I was afraid of this answer. Any clue how to best reach out to them? Since you can't really contact any support regarding your PDI, and the CSM and FSM modules have become virtually useless without the workspace...

[williamkos]

Well that's the answer I feared to receive. I've tried every possible approach, but the only thing I could think of was to start my PDI in Xanadu, install it all, and upgrade to Yokohama. Way too tedious. Too bad that ServiceNow has decided to move a vital part of the CSM and FSM module to the store, basically making these modules impossible to be used in your PDI, due to the inavailability of the Dispatcher Workspace and CSM/FSM Agent Workspace.

Any idea how we can best reach out to a support channel? Since there is no standard way to contact ServiceNow for a PDI.

Much thanks in advance!

[Gustavo Olivei1]

For some reason, if you request a new PDI in Yokohama release, some plugins have as a dependency the 'sn_customercentral' plugin, and it is not available.

The strange part is that in the past, this plugin was named as 'com.sn_csm_customer_central'. I have not checked the release notes before this post, but I did the strategy below. It won't be helpful if you use your PDI for a while your PDI. What I did:

1- Request a new PDI in Washington (idk if it works with Xanadu)

2- Install all plugins related to CSM

3- Requested to upgrade your PDI to Yokohama

I am not proud, but it works 😂