Use of activities table in servicenow

[v-paulp]

Hi All,

There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.

I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind information this table stored. I tried to find servicenow document but I could not find any.

[Ravi Chandra_K]

Hello @v-paulp 

Is it on the community module?

In the ServiceNow Community Module, user activities are stored in the Activities[sn_actsub_activity] table, and notifications within the community are often triggered based on events associated with this table. These events are commonly utilised through Script Actions.

Understanding Events: Within the Community Module, events associated with the Activities[sn_actsub_activity] table play a crucial role in capturing user activities and facilitating subsequent notifications.

Script Actions and Community Notifications: In the context of the Community Module, Script Actions are leveraged to trigger community notifications based on user activities. When an event such as an insert or update occurs on the Activities[sn_actsub_activity] table, the associated Script Action is invoked, initiating the notification prcoess.

You can also refer:

https://www.servicenow.com/community/developer-forum/mastering-community-module-notifications/m-p/25...

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi