Introduction
Community notifications in the ServiceNow Community Module are tailored to enhance collaboration and communication within the community. While regular notifications typically focus on individual user interactions or system events, Community notifications are designed to facilitate collaboration and engagement among community members.
1. How are notifications triggered within the Community Module?
In the ServiceNow Community Module, user activities are stored in the Activities[sn_actsub_activity] table, and notifications within the community are often triggered based on events associated with this table. These events are commonly utilised through Script Actions.
- Understanding Events: Within the Community Module, events associated with the Activities[sn_actsub_activity] table play a crucial role in capturing user activities and facilitating subsequent notifications.
- Script Actions and Community Notifications: In the context of the Community Module, Script Actions are leveraged to trigger community notifications based on user activities. When an event such as an insert or update occurs on the Activities[sn_actsub_activity] table, the associated Script Action is invoked, initiating the notification process.
2. Why are notifications triggering to "no-reply@example.com" in ServiceNow Community Module?
Community notifications in the ServiceNow Community Module are being sent to "no-reply@example.com" while recipients are added to the BCC (blind carbon copy) field using Notification Email Scripts. By using BCC, the email notifications sent from "no-reply@example.com" do not display the actual recipient addresses in the "To" or "CC" fields. Instead, the recipients email addresses are added to the BCC field, allowing them to receive the notifications while maintaining their privacy.
3. Can the default email address for notifications be customised to a different address or domain?
In the ServiceNow Community Module, the default email address for notifications can be customized to a different address or domain according to organization's preferences. Here's the process:
- Navigate to Community Properties in Community Module using filter navigator and update the property shown in the image below with different address or domain according to organization's preferences.
4. Can users customise their notification preferences?
Yes, in the ServiceNow Community Module, users can typically customize their notification preferences according to their preferences and needs in the Community Portal. Users can specify the types of notifications they want to receive. They will have the option to enable or disable notifications for different activities, such as new posts, replies to their comments or answer marked correct for a question.
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