User Experience Analytics has wrong report ??

tuitendung
Tera Contributor

‎07-17-2024 03:08 AM

Currently, I am researching User Experience Analytics. I tried to check how many users have accessed the SOW (Service Operation Workspace). The report shows that no users have accessed it today, but I accessed the SOW a few minutes ago and am still in the session. Therefore, the result is confusing to me. Could someone please explain this?

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Community Alums
Not applicable

‎07-17-2024 03:14 AM

Hi @tuitendung ,

Please complete the setup first :

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/administer/user-exp-analytics/...

 

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Robbie
Kilo Patron
Kilo Patron

‎07-17-2024 03:28 AM - edited ‎07-17-2024 04:05 AM

Hi @tuitendung,

 

(Update - Based on the assumption that the UX Analytics has been set up, and the user(s) have consented)

The analytics are termed as "near to real-time", however Dashboard data is based on a users session and importantly AFTER 30 mins of inactivity of that session. Only then will the Dashboard data be updated with the exception of the counters at the top - which are part of the basic/no consent option are are automatic and real time.

 

Can you confirm after 30 mins of inactivity for that session for that user that you see the event and dashboard update.

 

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Thanks, Robbie

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