User should routed to portal based on company

[Gulfam Shafee3]

Hi Experts

I have a requirement regarding portal routing that I need some help understanding.

The requirement is as follows:

• If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).
• If a user belongs to Company "XYZ," they should be routed to the Customer Service Management (CSM) Portal.

Can anyone help me clarify the details of this requirement or point me in the right direction to implement this?

Thanks in advance for your assistance!

[Mr_X · Accepted solution]

Hi @Gulfam Shafee3 ,

I hope the below reference will help you.

Setting up a role-based redirection

If it helps please mark it as helpful and don't forget to hit the thumbs up button!

[Gulfam Shafee3]

Hi Mr_X, 

Thank you for your response. 

I have tried the proposed solution, but it didn't even work for role based for me.

[Gulfam Shafee3]

Thanks Mr_X, 

It worked, It wasn't working because i missed to add system property 

glide.entry.page.script new SPEntryPage().getLoginURL();

glide.entry.first.page.script new SPEntryPage().getFirstPageURL();

[dgarad]

Hi @Gulfam Shafee3 

Please refer the below link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869746