Virtual Agent topic not visible

Prasun Sarkar7
Tera Expert

After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in the portal the topic is not visible to then I tried adding the roles everything.

Thanks in advance

1 ACCEPTED SOLUTION

Prasun Sarkar7
Tera Expert

Create Case Topic block was installed OOTB with the Customer Service Virtual Agent conversation plugin and the topic block needed to be reused in a Topic. So I created a topic called "Create a Case" and in that I reused the Topic Block and added the required Roles in the properties section who can access the Topic via Virtual Agent.

View solution in original post

14 REPLIES 14

GlideFather
Tera Patron

@Prasun Sarkar7 
Have you associated it with your NLU model?


Go to Virtual Agent > Designer > (select your Topic) > Properties >> scroll down

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


PrasunSarkar7_0-1752577178255.png

This is the ss

@Prasun Sarkar7 
What do you mean ss - self service? I don't follow...

 

Anyways, go to Designer, click properties:

KamilT_0-1752579209781.png

 

and check this:

KamilT_1-1752579224381.png

 

Eventually go to NLU Workbench, select your model and try to test it, there is  "test" button for it..

 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


I am sorry for the abbrievation ss meaning screenshot. I have attached the screenshot of the properties tab