Virtual Agent topic not visible

[Prasun Sarkar7]

After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in the portal the topic is not visible to then I tried adding the roles everything.

Thanks in advance

[GlideFather]

aha sorry 😄 I haven't had my lunch yet, so that's why.... 😄

well in that section, check the Natural language understanding part as per my screenshot above, there is Model and Intent to be associated

[Prasun Sarkar7]

Oh well when I went to the properties section its not showing any NLU model or intent. Its type is selected as Topic Block can this be a reason?

[Shraddha Kadam]

@Prasun Sarkar7 ,

Yes because of Topic Block you can't see the NLU model and Intent. Create a Topic instead of Topic block type Virtual agent flow.

[Prasun Sarkar7]

Hey @Shraddha Kadam  "Create case" topic block was installed when I installed the "csm virtual agent converssation". So do I need to create a new topic from scratch and can you tell me how can I reuse the create case topic that was installed in the plugin? 

[Shraddha Kadam]

Hello @Prasun Sarkar7 ,

You'll need to create it from scratch; duplicating it will still result in a Topic Block.