Visibility of HR cases based on region

[Apaul]

Agents for USA and Canada canonly be able to see cases raised in NA. They will also not be able to see cases raised in other regions.

To fulfill this criteria, can I use Query BR or ACL is only way to do it with full proof security? 

[SANDEEP DUTTA · Accepted solution]

Hi @Apaul ,

The COE Security policies are the best approach. These are the no-code configurations that do not impact the upgrade path.

For Example , Allowing any case assigned to one of my groups

[SANDEEP DUTTA · Accepted solution]

Hi @Apaul ,

The COE Security policies are the best approach. These are the no-code configurations that do not impact the upgrade path.

For Example , Allowing any case assigned to one of my groups

[Ankur Bawiskar · Accepted solution]

@Apaul 

why not use HR COE Security Policy?

HR Security Evaluation: ACL's and COE Security Policies 

HRSD Vancouver: COE Security policies inheritance explained 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Apaul]

@Ankur Bawiskar , @SANDEEP DUTTA  Thanks for the suggestions