walkup access not allowed

PAULO CESAR FIL · ‎07-16-2022

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message:

Sorry, you are not authorized to access the walk-up pages.

For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only.

How can I solve this? I'm tried create a group users with the "sn_walkup.walkup_login" role but I received other message saiyng: You cannot add this roule to a group 😞 someone can help ?

Maik Skoddow · ‎07-16-2022

Hi

the reason why you cannot add this role to your user account is the included "snc_external" group. That means you only can add this role to accounts for external user as mixing of external und internal roles in one account is not allowed.

But the role is already assigned to the user "Walkup User". Impersonate with that user and you can use the Walkup functionality.

Kind regards
Maik

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niranjanaRaja · ‎10-06-2025

Hi Maik,

We are having similar issues with walkup access, same error. We had an automatic Instance upgrade to Zurich last night and getting the error today. Any suggestions would be highly appreciated.

noraarhzane2 · 3 weeks ago

did you solve it? facing same issue