Watchers for multiple accounts

Alice_W1
Mega Contributor

This is an access control question:

 

Is it possible to make contacts 'watchers' for cases raised under different accounts (not the account they are associated to)- so they are only able to view cases either under their account or cases they are added to the watchlist for, across different accounts? 

1 REPLY 1

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @Alice_W1 ,

 

I belive the ACL or Query business rule  can help you attain your requirement. You may have to share some screenshort or more detailed info to provide your accurate solutions...

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect