What is difference between Customer and Partner

[Sironi]

Hi All,

I request you , kindly share some realtime cases please 

USA Product and service company [XXXXXX] using CSM. 

 who is Partner? , Who is customer ? for USA Product and service company [XXXXXX] . what they can do? how will be the relationship between?

[Tony Chatfield1]

Hi, in simple terms a Customer is a client IE someone you are providing services and products too.

A partner is normally a preferred individual or company that you work with in order to provide services and products to the customer.

IE ServiceNow has many 'partners' that work to implement\develop customer solutions\service-now platform implementations.

Servicenow supplies the platform to the customer
The Partner provides consultancy\development\configuration services (of the platform) to the customer.

[Sironi]

Hi,

So Partner account can create case behalf of any accounts in system ?

example :

1. ABC is Partner account for USA Oil industry[xxxxxxx] .

2. HHH, JJJJ, LLL are separate customer accounts for USA Oil industry[xxxxxxx] .

So now ABC Partner account user can create case behalf of ( HHH, JJJJ, LLL) ?

[Sironi]

Hi Tony,

let me take an example here 

as you stated ServiceNow has many "Partners" that work to implement\develop customer solutions\service-now platform implementations.

ex: Lets assume , "Unified" is  one of Partner account to "ServiceNow".

Now please help me for understanding,

1.  what was the relation between "ServiceNow" and  "YYYYYY","XXXXXXX" accounts.

2.  what was the relation between "Unified" and  "YYYYYY","XXXXXXX" accounts.

[sandeep100]

Here YYYYYY","XXXXXXX are the customers of both "Service Now" and "Unified"