Hi - I’m dealing with a scenario where I would like to combine the versatility of Employee Center with Customer Service Management. In other words, replacing /csm with /esc. Does anyone see any technical or functional roadblocks with this approach No...
Hello Community,I have a scenario where ACLs provide read and write access to a specific field for certain users. However, other users who are not specified in the ACL are still able to input data into this field using a record producer.When these us...
Hi all, I have a requirement to hide the Email client in the "Compose" section from activity stream when the case is closed. Right now, an agent can send an email using this feature even if the case is closed. I want to restrict that. The worknotes a...
Is there any way we can translate reference table. For example we want to translate the locations dropdown option which is attached to the location table.
When we raise a case ticket , based on service assignment group should populate. For this i have written a script. var val = '';var itSuppGrp = new GlideRecord('sys_user_group');itSuppGrp.addQuery('name','IT Support');itSuppGrp.query();if(itSuppGrp.n...
Hi, I want to capture ServiceNow logged-in user id on my Openframe html page. My html page and JS are deployed on separate application server on-premise(tomcat). Can you please let me know how to get this? ThanksUmesh
Hello.It appears that a record is created in sysapproval_aprover when a record is created in sn_customerservice_registration.What function is used to create the sysapproval_approver record?Business rules? Or another script? ?
Hi Team, Can anyone help me how to the get 3rd additional comment from request?
Hello everyone,My ServiceNow is integrated with NICE Cxone, a telephony system. I would like to create a UI Action on the Workspace where, upon pressing a button, the NICE Cxone will make an outgoing call to a specified number (e.g., 911). While the ...
Hi,I have disabled - Qualification is required for new requests.As per servicenow document(please refer below link), it says if above is disabled than work orders automatically be qualified and moved directly to the next state that is configured for ...
I’m working on adding Agent Assist for a custom case type that extends the base case table in ServiceNow. I followed a below article that suggested adding a condition to the Agent Assist screen (parent.table = my table name). https://www.servicenow.c...
The code is not working. I have to list collector type variable. want to show records based on other. var ASDAgetSupplierAccount = Class.create(); ASDAgetSupplierAccount.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { /*** ...
Hi All,I have a multi-row variable set in my catalog item used for creating record for each row in the mrvs. But it is creating extra records by picking up data from a previous request raised using the catalog item.When the request is submitted it sh...
As an end user each user how many times he opened a portal per day i want to calculate.I left with no clue can any one provide help to go further? how i need to track or get info from portal page to ServiceNow table each time they accessed the portal...
How can we go back to previous option in guided tour after clicking on next button and can we attach screen shots in guided tour??