Predictive Intelligence vs Task Intelligence
Hello, I would like to know what is the difference between Predictive Intelligence Similarity solution and Task Intelligence Similar Incident feature. Someone can explain it to me? Best regards, Nenad
Forum Posts
Need to solve for after hours closure
Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the d...
Outlook Actionable Message - Email Survey
Community, I am developing a tailor-made solution for a client who wants to respond to surveys directly via email.In other words, I need to leave the layout of the satisfaction survey in the body of the email as in the image below.I'm using actionabl...
Resolved! CSM Voucher, first attempt
Currently I have problems with my CIS-CSM voucher, because it's my first attempt with this exam. Could you provide me more information if for be first time the voucher should be free?
Visibility of Variable on Record Producer
We have a record producer on our CSM portal titled "Create a Case". I’ve added a variable called 'Product', which references the Sold Products table (sn_install_base_sold_product_list). However, I only want this variable to be visible under specific ...
UI issues in my PDI
I am unable to access the tabs or the banner section. Last time I change the glide.ui.polaris.experience to 1 since then facing this issue. Can someone please help me with this?PS: I am new to serviceNow platform
UI issues in my PDI
I am unable to access the applications or anything in my PDI. Can someone help me with this. I remember last time I changes the glide.ui.polaris.experience property to 1. After that I am facing this issue. PS: I am new to the ServiceNow platform.
Resolved! autopopulate fields
Hi ,I have a field job on the form, this is only via manual creation,when i create a wo task i need to populate the job field from the TOW . I have written a BR and stored this in g_scratchpad and taking this value on the client script. this is worki...
Attachment Related Issue in CSM Workspace
Hi Team,When we are clicking attachment for the Case record from CSM Workspace, we cannot able to see the attachment . Getting the below error. Could you please help me here. User wants to see the image after clicking the attachment.Thank you!
deactivated assignment group is still visible and selectable in case form.
Hello, I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to ...
Disclaimer Message in attachments UI window
I need to show the disclaimer message in the "Add attachments" window as shown in the below image. I've checked the "UI page" and "SC Catalog Item" widget for attchments, it is hard to locate this "Add attachments" HTML tag written in the widget.I ne...
Resolved! Google Maps API key?
Has anyone recently had success in populating these fields in System Properties -> Google Maps? The helpful text advises to get a key for "Google Maps API for Business" - but there is no such service available anymore. ServiceNow docs also referenc...
Help searching in Territory Planning
Hi Friends,I am looking for help from anyone who has figured out how to search for a specific ad-hoc address in Territory Planning. I am hoping to be able to look up an address, and view it on the territory map. I want to be able to see what the reso...
How to add text on the login pop up of the CSM portal
Hello community , We have a requirement to add text on the login pop p of the csm portal.How to add the text "If you are having trouble logging in please contact the support team" below the login button ?
How approvers who is part of a case can see the case in the typeahead search in Employee center
Hi Team,How can we implement this usecase : approvers who is part of a case can see the case in the typeahead search in Employee Center.[That means it should satisfy this statement as well : An approver who is not part of the case cannot see it in th...
