What is the difference between customer portal, customer service portal and csm.

Hardik Panchal
Mega Guru

‎05-13-2019 09:08 AM

What is the difference between customer portal, customer service portal and csm.

TIA

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parag-mone
ServiceNow Employee
ServiceNow Employee

‎05-13-2019 01:55 PM

Hi,

 

Customer Service Management (CSM) application includes the following two portals -

1. Customer Support Portal (csm) - This Portal is designed for B2B customers (Accounts and Contacts). Please take a look at the product documentation to know more about the Customer Support Portal.

2. Customer Service Portal (csp) - This Portal is designed for B2C customers (Consumers). Please take a look at the product documentation to know more about this Customer Service Portal.

 

Thanks,

Parag