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How to hide topic in Virtual Agent

I want to remove unwanted topics from the virtual agent's topics in the csm portal.I set the script to return false in the topic condition, but it does not hide it.I have changed the permissions to “public” and deleted topic「Business support hours」, ...

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Minamizono by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls

Clone Report Widget Issue

I cloned the report widget, and tried to use it in my application. However, it displays an error. Does anyone know how to solve it?Error message:The widget shows this:

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Special Handling Notes

Hi Team,I'm actually facing an issue with Special handling note.The "short description" or the heading of the special handling note is not getting displayed in a single Line format in the popup window, rather than that, it is getting displayed as wor...

fayaz T K by Tera Contributor
  • 1612 Views
  • 10 replies
  • 0 helpfuls

Resolved! CSM FSM

Where do I study CSM FSM , theory and implementation also ? 

Andleeb by Tera Contributor
  • 431 Views
  • 3 replies
  • 1 helpfuls

Client Script not showing variable message on new line

In a client script, I’m trying to display a message on a variable field with line breaks (using <br> or \n). But the message appears in a single line. Is there a ServiceNow-supported way to render messages with new lines or styled HTML in catalog ite...

Resolved! CIS CSM

Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)Case playbook for OnboardingCase playbook for ServicesCase playbook for Produc...

surbhiakuma by Tera Contributor
  • 535 Views
  • 3 replies
  • 3 helpfuls

Can anyone help on this task

As a ServiceNow system administrator, your task is to establish accounts for Global Enterprises and its subsidiary, Global Enterprises USA. Additionally, create an account for the partner, Tech Innovations.Create an account for Global EnterprisesCrea...

ruchikaadal by Tera Contributor
  • 470 Views
  • 5 replies
  • 0 helpfuls

csm

Using service bridge, I have established connection between provider and consumer instance, now after creating order from provider instance i want the capabilities where the consumer should also be able to see those order consumer instance. The capab...

ServiceNow CSM Portal Access & Registration

ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...

anandnaikk1 by Tera Contributor
  • 595 Views
  • 2 replies
  • 1 helpfuls

under rated features

What do you think are the must under-rated or under utilized features of CSM?  Which ones do you find yourself wishing you had implemented earlier?

seanpmcclean by ServiceNow Employee
  • 373 Views
  • 1 replies
  • 1 helpfuls